Debt Recovery Specialist – 12-Month Contract

DAC Beachcroft; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Flex Forward / flexible working

Job summary

DAC Beachcroft in Birmingham is seeking an experienced Debt Controller to join our Finance team on a 12 month fixed term contract. You will manage a portfolio of outstanding debt, perform high-volume outreach, and collaborate with Partners, Lawyers, and Clients to recover amounts due.

We are looking for a professional who can build relationships, deliver a compliant, customer-focused approach, and drive improvements to cash collection processes.

Qualifications

• Experience in Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable.
• Experience in legal, professional services, or insurance environment is advantageous.
• Excellent verbal and written communication abilities.
• Strong numerical and analytical skills.
• Proficiency in Microsoft Office, especially Excel and data tools.
• Ability to manage a high-volume workload and hit collection targets.

Responsibilities

• Manage a portfolio of outstanding debt to support cash collection targets and reduce aged debt.
• Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices.
• Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery.
• Deliver a professional and customer-focused approach while managing sensitive collection conversations.
• Investigate and resolve payment delays by liaising with internal departments and identifying root causes.
• Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management.
• Prepare and distribute monthly statements of account using Excel.
• Maintain accurate records, notes, and activity updates within the 3E system.
• Develop and implement collection strategies to maximise recoveries and minimise overdue balances.
• Ensure all collection activities are completed in line with company procedures and service standards.

Skills

Customer service

Stakeholder management

Communication skills

High-volume workload

Organisation & detail

Independent working

Numerical & analytical

Excel/Data analysis

Tools

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Reporting & data analysis

3E system

Job description

DAC Beachcroft in Birmingham is seeking an experienced Debt Controller to join our Finance team on a 12 month fixed term contract. You will manage a portfolio of outstanding debt, perform high-volume outreach, and collaborate with Partners, Lawyers, and Clients to recover amounts due.

We are looking for a professional who can build relationships, deliver a compliant, customer-focused approach, and drive improvements to cash collection processes.