Debt Recovery Specialist (12-Month FTC)

DAC Beachcroft LLP; Newport; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

Social events (in person and remote)

ESG involvement

Job summary

DAC Beachcroft LLP is seeking an experienced Debt Controller to join the Finance team on a 12-month fixed term contract in Newport. You will manage a portfolio of outstanding debt, conduct high-volume outreach, and collaborate with Partners, Lawyers, and Clients to recover payments.

The role emphasizes strong communication, problem solving, and a proactive approach to minimise aged debt while supporting cash collection targets. Flexible work options and comprehensive benefits are offered.

Qualifications

• Experience in Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage a high-volume workload and achieve collection targets.
• Strong organisational skills and attention to detail.
• Ability to work independently and use initiative to resolve issues.
• Excellent numerical and analytical skills.
• Proficient in Microsoft Office, particularly Excel, Pivot Tables, VLOOKUP/XLOOKUP, Reporting and data analysis.

Responsibilities

• Manage a portfolio of outstanding debt to support cash collection targets and reduce aged debt.
• Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices.
• Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery.
• Deliver a professional and customer-focused approach while managing sensitive collection conversations.
• Investigate and resolve payment delays by liaising with internal departments and identifying root causes.
• Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management.
• Prepare and distribute monthly statements of account using Excel.
• Maintain accurate records, notes, and activity updates within the 3E system.
• Develop and implement collection strategies to maximise recoveries and minimise overdue balances.
• Ensure all collection activities are completed in line with company procedures and service standards.

Skills

Stakeholder management

High-volume workload management

Customer service

Numerical analysis

Organisational skills

Independent worker

Communication skills

Problem solving

Education

None

Tools

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Reporting & data analysis

Job description

DAC Beachcroft LLP is seeking an experienced Debt Controller to join the Finance team on a 12-month fixed term contract in Newport. You will manage a portfolio of outstanding debt, conduct high-volume outreach, and collaborate with Partners, Lawyers, and Clients to recover payments.

The role emphasizes strong communication, problem solving, and a proactive approach to minimise aged debt while supporting cash collection targets. Flexible work options and comprehensive benefits are offered.