Debt Recovery Officer

ESSENTIAL EMPLOYMENT LTD; Wembley; On-site; GBP 23,000 - 33,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a debt recovery specialist in the UK to recover debts including Housing Benefit overpayments. You will manage varied cases, progress them effectively and ensure actions align with legal and ethical standards. The role emphasizes accurate record-keeping and proactive follow-up across channels.

The position requires strong analytical and communication skills, with a customer-focused approach and collaboration with legal and enforcement teams to secure payments.

Qualifications

• Experience in debt recovery and enforcement.
• Experience with Housing Benefit overpayments.
• Ability to manage cases in line with legislation and case law.
• Strong customer-focused approach.

Responsibilities

• Handle complex enquiries across multiple channels and maintain accurate case records.
• Proactively follow up on defaulted arrangements or absconded debtors.
• Take ownership of debt cases, make arrangements and pursue payment.
• Collaborate with legal services, enforcement agents and investigation teams to support service objectives.

Skills

Debt recovery

Customer service

Analytical skills

Communication

Tools

NEC systems

Job description

This is a temporary role and the rate is £20.08ph PAYE

The reference number is: 000B 681F / 1

The successful candidate will take responsibility for recovering a wide range of debts, including Housing Benefit overpayments, using a strong working knowledge of NEC systems to manage, monitor and progress cases effectively. They will apply a variety of recovery techniques to secure payment, balance customer circumstances with organisational financial priorities, and ensure all action aligns with legislation, case law and ethical recovery practices.

The successful candidate will handle complex enquiries across multiple channels, maintain accurate and comprehensive case records, and proactively follow up on defaulted arrangements or absconded debtors, as reflected in the requirement to “use a variety of debt recovery techniques to enable successful recovery of all debts” and “take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.” They will work collaboratively with legal services, enforcement agents and investigation teams, contribute to positive stakeholder relationships, and support wider service objectives through strong analytical skills, clear communication and a customer‑focused approach.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.