Income Recovery Officer (Perm: North London)

Adecco; Greater London; Hybrid; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Adecco is recruiting for a specialist Income Recovery Officer for a public sector client. The role is full-time (37.5 hours) with a four-day onsite in North London and one day per week remote after probation, reporting to the Income Team Leader.

You'll manage rent arrears, advise on Housing Benefit/Universal Credit, pursue lawful remedies, and drive income and financial inclusion projects. Previous housing experience is preferred.

Qualifikationen

• Experience in housing management (preferably 2 years).
• Strong telephone communication skills.
• Experience reclaiming debt in court would be advantageous.
• Excellent understanding of welfare and benefits.
• Public sector experience is useful but not essential.

Aufgaben

• Contact customers in rent arrears promptly and appropriately.
• Run weekly rent arrears reports and keep records of actions taken.
• Advise tenants on Housing Benefit and Universal Credit to sustain tenancies.
• Liaise with benefit agencies to resolve Housing Benefit/UC issues.
• Submit former tenant debts for write-off where unrecoverable.
• Take legal action against non-payers and represent the Association in court.
• Apply for grants, DHPs, APA and Direct UC payments
• Make affordable repayment agreements considering income and expenditure.
• Provide advice and referrals to the Tenancy Sustainment Service.
• Monitor and manage rent and service charge accounts for current and former residents.
• Participate in income and financial inclusion projects and service improvements.

Kenntnisse

Housing management

Telephone skills

Debt collection

Welfare benefits

Jobbeschreibung

A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of Adecco's public sector clients in a full time (37.5 hours per week, Monday to Friday), permanent contract role.

Based in North London for 4 days per week and working from home one day per week (once probation is passed), this role reports into the Income Team Leader, and our client is looking for a candidate who has experience of:

• Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.
• Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants.
• Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.
• Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit.
• Submitting former tenant debts for write-off where the debt is unrecoverable.
• Taking legal action against residents who will not pay, including representing the Association in court.
• Applying for grants, DHP's, APA's and Direct UC payments
• Making affordable repayment agreements taking income and expenditure into account.
• Offering appropriate advice and support including referrals to the Tenancy Sustainment Service.
• Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types.
• Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvements

This (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (585 units across the boroughs of Enfield and Waltham Forest) is all local and can be covered by foot or bus.

Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.

client is keen to interview in person in early December 2026.