Debt Recovery Officer

Reed; Maidenhead; Hybrid; GBP 22,000 - 24,000; Part time

Benefits offered by this job

Hybrid working

Immediate start

Short-term contract

Job summary

Reed in Maidenhead is seeking a Debt Recovery Officer (Adult Social Care) for a short-term, hybrid role. Immediate start with a 2-week duration to support the local authority in recovering Adult Social Care debt.

The post requires experience in debt recovery within a public sector or local authority environment, strong communication skills, and the ability to manage a busy workload while following established procedures. Hybrid working is available.

Qualifications

• Previous debt recovery, income recovery, revenues, benefits, or credit control experience.
• Experience working within a Local Authority, Adult Social Care, or public sector environment is desirable.
• Strong communication and customer service skills.
• Good attention to detail and ability to follow procedures.
• Experience using case management or finance systems.
• The ability to manage a busy workload and prioritise effectively.

Responsibilities

• Manage and recover Adult Social Care debt in line with council procedures.
• Follow established debt recovery processes and ensure compliance with relevant policies.
• Liaise with service users, representatives, internal departments, and external agencies regarding outstanding debt.
• Monitor aged debt accounts and take appropriate recovery action.
• Maintain accurate records and update relevant systems.
• Support the Revenues and Benefits team with debt management activities.
• Provide professional and sensitive customer service when dealing with debt queries.

Skills

Debt recovery experience

Communication skills

Attention to detail

Workload prioritisation

Case management systems

Tools

Case management systems

Finance systems

Job description

Debt Recovery Officer (Adult Social Care)

Location: Maidenhead (Hybrid Working)
Rate: £15.69 - £17.73 per hour
Contract: Temporary, Immediate Start
Duration: Initially 2 weeks (short-term cover)

We are currently recruiting for a Debt Recovery Officer to join a busy Local Authority team on a short-term basis. This hybrid role will support the collection of Adult Social Care debt and offers an excellent opportunity for an experienced debt recovery professional to make an immediate impact.

The Role

Working alongside the Debt Recovery Officer - Corporate Debt within the Revenues and Benefits service, you will be responsible for ensuring Adult Social Care debt is recovered effectively and in accordance with approved processes, procedures, and council policies.

Key Responsibilities

• Manage and recover Adult Social Care debt in line with council procedures.
• Follow established debt recovery processes and ensure compliance with relevant policies.
• Liaise with service users, representatives, internal departments, and external agencies regarding outstanding debt.
• Monitor aged debt accounts and take appropriate recovery action.
• Maintain accurate records and update relevant systems.
• Support the Revenues and Benefits team with debt management activities.
• Provide professional and sensitive customer service when dealing with debt queries.

About You

We are looking for candidates with:

• Previous debt recovery, income recovery, revenues, benefits, or credit control experience.
• Experience working within a Local Authority, Adult Social Care, or public sector environment is desirable.
• Strong communication and customer service skills.
• Good attention to detail and ability to follow procedures.
• Experience using case management or finance systems.
• The ability to manage a busy workload and prioritise effectively.

Additional Information

• Immediate start available.
• Hybrid working arrangement.
• Short-term assignment initially for 2 weeks, with potential for extension depending on service requirements.
• Competitive hourly rate of £15.69 - £17.73 per hour.

If you are available immediately and have experience in debt recovery or local government income collection, we'd like to hear from you.