Debt Recovery Specialist - Public Sector

Service Care Solutions; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 33,000; Full time

Job summary

Service Care Solutions are recruiting a Debt Recovery Officer for a local authority in Cambridgeshire on a temporary basis. The postholder will act as a point of contact for colleagues and service users for queries regarding corporate debt, and provide an effective debt recovery service to maximise income and achieve resolution in accordance with the Collections Strategy.

You will handle end-to-end processes, investigate and resolve queries, and contribute to continuous service improvements

Qualifications

• Experience in debt recovery and handling financial data.
• Ability to work independently and prioritise workload.
• Excellent communication and empathy in dealing with queries.
• Experience with Agresso ERP is desirable.

Responsibilities

• Provide operational services within the Debt Recovery Team with end-to-end processes.
• Investigate and resolve customer queries, escalating complaints per procedures.
• Identify service improvements and support system implementations.
• Collaborate with colleagues and maintain accurate data and records.

Skills

Debt recovery

Communication

IT literacy

Agresso ERP

Tools

Agresso ERP

Job description

Service Care Solutions are recruiting a Debt Recovery Officer for a local authority in Cambridgeshire on a temporary basis. The postholder will act as a point of contact for colleagues and service users for queries regarding corporate debt, and provide an effective debt recovery service to maximise income and achieve resolution in accordance with the Collections Strategy.

You will handle end-to-end processes, investigate and resolve queries, and contribute to continuous service improvements