Energy Operations Team Leader FTC/Secondment opportunity until 31/08/2027

SmartestEnergy Limited; Ipswich; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Smartest Energy UK is seeking an experienced Energy Operations Team Leader to guide and develop a team of Energy Executives, ensuring high service standards and operational excellence. You will drive performance, coach staff, manage workloads, and oversee process improvements within a hybrid working model.

You will monitor performance, support new products and initiatives, and collaborate with other business units to ensure customer experience and operational goals are consistently achieved.

Qualifications

• Experience leading teams to deliver service excellence.
• Ability to build and maintain cross-functional relationships.
• Strong understanding of energy sector operations and regulatory context.

Responsibilities

• Lead and develop a team of Energy Executives to meet service levels and KPIs.
• Coach and support team performance, manage workloads, and resolve issues.
• Collaborate with wider business on new products, services and initiatives to meet operational objectives.

Skills

Team leadership

Cross-business relationships

Energy industry knowledge

Operational processes

Job description

Job closes to applications COB Wednesday 11th November

We are looking for an experienced and motivated Energy Operations Team Leader to lead and develop a team of Energy Executives, ensuring the delivery of high standards of service, operational excellence and key performance targets. You will provide effective leadership, coaching and support to drive team performance, manage workloads and resolve challenges, while contributing to the wider operational strategy.

You will play a key role in monitoring performance, driving continuous improvement and ensuring processes, systems and industry requirements support an efficient and positive customer experience. Working closely with the wider business, you will also support new products, services and business initiatives, ensuring the team's needs are represented and operational objectives are consistently achieved.

What skills/experience do I need to be successful?

• Intricate working knowledge of Smartest Energy products and operational processes;

• Track record of team leadership or showing leadership potential through performance in a team role;

• Track record in developing and managing strong cross-business relationships;

• Able to manage additional projects/responsibilities outside of the normal job scope as and when required;

• Knowledge of the UK Energy Industry.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human - no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details.

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