Collections Advisor Executives - Full Time & Part Time

Elite Personnel; Stafford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday Leave

Study support

Free parking

Employee benefits

Job summary

Elite Personnel is assisting a financial services organisation in Tamworth with multiple openings for a Collections Executive. This is not a sales role; you will contact customers to recover balances and agree suitable payment solutions with empathy and professionalism.

Your day-to-day includes outbound and inbound calls, secure phone payments, and providing clear documentation when required. A credit-check will be performed before employment.

Qualifications

• Ideally graduate-level education.
• Confident communication with a customer-first mindset.
• Calm, professional and solutions-focused under pressure.
• Previous collections experience.
• Experience in high-volume telephone environments is a plus.

Responsibilities

• Make outbound calls to customers in arrears to resolve matters in a single call.
• Handle inbound calls about overdue accounts and general inquiries.
• Take secure payments over the phone quickly and securely.
• Issue copy invoices and statements when required.
• Provide empathetic, customer-focused service throughout all interactions.

Skills

Collections

Customer service

Outbound calling

Credit control

Empathy

Education

Graduate degree

Tools

Auto dialer

Job description

Are you an experienced telephone professional looking for your next challenge?

We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available.

This is NOT a sales role. You'll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner.

The Role

As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don't even have to think who to call next !

Handling inbound calls relating to overdue accounts and general customer enquiries

Taking secure payments over the phone quickly and efficiently

Issuing copy invoices, statements, and relevant documentation when required

This is a people-focused role where empathy, communication, and problem-solving are key.

What We're Looking For

Ideally educated to graduate level (though this isn't essential)

Confident communication skills with a strong customer-first mindset

Calm, professional, and solutions-focused, even in challenging situations

Previous experience in collections

We would love to hear from candidates with experience in:

Collections

Invoice chasing

Credit control

Debt recovery

Telesales

Outbound call centres

Customer service with high-volume telephone experience

Recent graduates with excellent communication skills and a positive attitude

Our client offers an excellent package designed to support your wellbeing, career development and work-life balance, including:

Genuine career progression

Fantastic Employee Benefits

Birthday Leave

Christmas shutdown without using annual leave

Buy up to 5 additional holidays

Study support and professional qualifications

Apprenticeship opportunities

Online training and career development

Employee recognition schemes

Long service awards

Company social events

Paid volunteering days

Free secure parking

Free counselling and mental health support

Online GP appointments and second medical opinions

Discounted gym membership

Cashback and retail discounts

Tech purchase scheme

Weekly fresh fruit

Free refreshments

Death in Service benefit

Enhanced maternity and paternity pay

Bus travel scheme

Wellbeing workshops and much more.

As this is a financial services organisation, the successful candidate will be required to undergo a credit check before employment.