Debt Caseworker – Transforming Money Advice (Worcester)

Citizens Advice Bureau; Worcester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Blue Light Discount

Eye tests & eyewear vouchers

Generous holidays

Supportive team

Job summary

Citizens Advice Worcester is recruiting a Debt Caseworker to deliver debt advice and casework to clients in Worcester, with training and potential progression to a DRO intermediary. Working full-time (37 hours) with MAPS accreditation supported, you will join a friendly team and contribute to a busy service that helps those in need.

The role may involve training at the Hereford office and closing on 4 December 2026.

Qualifications

• Ability to understand complex written and spoken information.
• Good numeracy to compile accurate financial statements and maximise income.
• Effective spoken and written communication for negotiation and reporting.
• Full training will be given to become an accredited caseworker; progression to DRO intermediary possible.

Responsibilities

• Deliver a debt advice and casework service to clients and ensure MAPS quality standards.
• Be a highly motivated team player with excellent interpersonal and organisational skills.
• Engage with vulnerable clients and work in a busy environment.
• Be trained to be an accredited caseworker with potential to become a DRO intermediary.

Skills

Debt advisory

Casework

Interpersonal skills

Numeracy

Job description

Citizens Advice Worcester is recruiting a Debt Caseworker to deliver debt advice and casework to clients in Worcester, with training and potential progression to a DRO intermediary. Working full-time (37 hours) with MAPS accreditation supported, you will join a friendly team and contribute to a busy service that helps those in need.

The role may involve training at the Hereford office and closing on 4 December 2026.