Debt Adviser & Caseworker (Part-Time) – Financial Resilience

Citizens Advice Ltd; Dacorum; On-site; GBP 24,000 - 32,000; Part time

Job summary

Dacorum Citizens Advice is seeking a Debt Adviser/Caseworker (part-time) to provide practical debt advice and casework support to clients facing financial hardship.

The role involves welfare benefits guidance, income maximisation, and acting as an approved insolvency intermediary to explore all debt solutions, including insolvency options, to improve long-term financial resilience and prevent homelessness across office and outreach locations.

Qualifications

• Provide high-quality debt advice, welfare benefits support, and income maximisation guidance.
• Approved, authorised insolvency intermediary.
• Support vulnerable and disadvantaged individuals, exploring all available debt solutions including insolvency options.
• A key aim is to help prevent homelessness by supporting clients to manage rent arrears, priority debts and financial crises at an early stage.

Responsibilities

• Manage a varied caseload and maintain accurate records.
• Work collaboratively within the wider advice team and in outreach locations.
• Provide accessible, client-focused debt advice and casework support across office and outreach sites.

Job description

Dacorum Citizens Advice is seeking a Debt Adviser/Caseworker (part-time) to provide practical debt advice and casework support to clients facing financial hardship.

The role involves welfare benefits guidance, income maximisation, and acting as an approved insolvency intermediary to explore all debt solutions, including insolvency options, to improve long-term financial resilience and prevent homelessness across office and outreach locations.