Debt Caseworker

Citizens Advice Bureau; Worcester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Blue Light Discount

Eye tests & eyewear vouchers

Generous holidays

Supportive team

Job summary

Citizens Advice Worcester is recruiting a Debt Caseworker to deliver debt advice and casework to clients in Worcester, with training and potential progression to a DRO intermediary. Working full-time (37 hours) with MAPS accreditation supported, you will join a friendly team and contribute to a busy service that helps those in need.

The role may involve training at the Hereford office and closing on 4 December 2026.

Qualifications

• Ability to understand complex written and spoken information.
• Good numeracy to compile accurate financial statements and maximise income.
• Effective spoken and written communication for negotiation and reporting.
• Full training will be given to become an accredited caseworker; progression to DRO intermediary possible.

Responsibilities

• Deliver a debt advice and casework service to clients and ensure MAPS quality standards.
• Be a highly motivated team player with excellent interpersonal and organisational skills.
• Engage with vulnerable clients and work in a busy environment.
• Be trained to be an accredited caseworker with potential to become a DRO intermediary.

Skills

Debt advisory

Casework

Interpersonal skills

Numeracy

Job description

Debt Caseworker based in Worcester

(Some training and cover may be required at our Hereford office)

Full time (37 Hours per week)

Anticipated funding until March 2028

Salary: £28608 pa to £32046 pa. (Depending on MAPS Training Accreditation/qualification and experience)

Closing date: Friday 4th December 2026

Interview date: w/c 21st December 2026

Reporting to: Lynsey Flight - Debt and Money Advice Services Manager

Role - To deliver a debt advice and casework service to clients and ensure the service meets required MAPS (Money Advice and Pensions Service) quality standards. You will be a highly motivated strong team player with excellent interpersonal and organisational skills.

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skillfully with clients, who are vulnerable and distressed, and have proven skills working in a busy environment.

You will need:

• The ability to understand complex written and spoken information.
• Good numeracy skills to compile accurate financial statements and consider opportunities to maximise clients’ income.
• Effective spoken and written communication skills for negotiation and reporting.
• Full training will be given to be an accredited caseworker and there is scope for further development to become a DRO intermediary.

Benefits include:

• Access to the Blue Light Discount Scheme
• Free eye tests and eyewear vouchers
• Generous holidays
• Friendly and supportive team

Citizens Advice Worcester and Herefordshire (Operating as Citizens Advice Worcester)

Company no: 6827297 / Charity number 1128497