Debt Adviser/Caseworker

Citizens Advice Ltd; Swindon; Ibrido; GBP 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

5% pension

IMA membership

Ongoing training

EAP

Blue Light Card

Descrizione del lavoro

Citizens Advice Swindon is seeking a Debt Adviser / Caseworker to provide specialist debt advice to individuals and families in Swindon. You will guide clients through options such as Breathing Space, DROs, Bankruptcy and repayment plans, and help identify unclaimed entitlements and hardship funds.

Applicants should have experience in FCA-regulated debt advice or related welfare advice, with strong communication, empathy and negotiation skills, and the ability to manage a varied caseload in

Competenze

• Experience in FCA-regulated debt advice or related welfare advice.
• Strong communication, empathy and negotiation skills.
• Ability to manage a varied caseload and support distressed clients.

Mansioni

• Deliver specialist debt advice across debt issues and guide clients through options like Breathing Space, DROs, Bankruptcy, and repayment plans.
• Identify unclaimed entitlements, utility grants, and hardship funds.
• Challenge unlawful creditor behaviour and negotiate affordable repayments.
• Act as a DRO Intermediary (training provided).
• Maintain precise records under FCA/AQS standards and highlight systemic issues for campaign work.

Conoscenze

FCA debt advice

Communication

Empathy

Negotiation

Caseload management

Descrizione del lavoro

Salary £28,500 – £32,000 per annum (depending on experience and DRO Intermediary status)

Interviews will take place on 19 November 2026.

About the role

Are you looking for a role where you can have a positive impact and genuinely change lives? Every day at Citizens Advice Swindon, people come to us facing severe financial hardship and debt. As a Debt Adviser / Caseworker, you will work directly with individuals and families in Swindon to help them understand their options, find the right solution, and regain control of their finances.

Whether you are an experienced Debt Caseworker or a social welfare adviser (welfare rights, housing, energy) looking to specialise, we want to hear from you.

What You’ll Be Doing:

• Specialist Advice:Deliver advice across all debt issues, guiding clients through options like Breathing Space, DROs, Bankruptcy, and repayment plans.
• Income Maximisation: Identify unclaimed entitlements, utility grants, and hardship funds.
• Advocacy: Challenge unlawful creditor behaviour and negotiate affordable repayments.
• Act as a DRO Intermediary (training provided).
• Quality & Policy: Maintain precise records under FCA/AQS standards and highlight systemic issues for campaign work.

What We’re Looking For:

• Experience in FCA-regulated debt advice or broader social welfare advice.
• Strong communication, empathy, and negotiation skills.
• Ability to manage a varied caseload and support clients in distress.

What We Offer:

• Hours: 37 hours/week (flexible hybrid working available once established).
• Benefits: 5% pension, funded IMA membership, ongoing training, EAP, and a Blue Light Card.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.