Hybrid Debt Caseworker — Help Clients Overcome Debt

Citizens Advice in West Sussex; England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Citizens Advice in West Sussex is seeking a Money Advice Caseworker to support vulnerable clients with debt issues. You will deliver holistic debt casework, explore budget options, challenge creditors, and identify priority and non-priority debts while applying available debt solutions.

You'll collaborate with local offices, maintain accurate case records, and work to meet performance targets in a supportive, fast-paced environment.

Qualifications

• Empathetic communicator who explains complex information clearly.
• Comfortable with numbers and handling challenging conversations.
• Able to manage a caseload in a fast-paced environment with teamwork.

Responsibilities

• Provide holistic debt casework to help clients resolve debt issues.
• Work through budget, challenge creditors, identify priority and non-priority debts.
• Action available debt options and collaborate with local offices and agencies.
• Maintain accurate records and meet performance targets.

Skills

Empathetic communicator

Numerical ability

Team player

Job description

Citizens Advice in West Sussex is seeking a Money Advice Caseworker to support vulnerable clients with debt issues. You will deliver holistic debt casework, explore budget options, challenge creditors, and identify priority and non-priority debts while applying available debt solutions.

You'll collaborate with local offices, maintain accurate case records, and work to meet performance targets in a supportive, fast-paced environment.