Debt Support Officer

Citizens Advice; Grantham; On-site; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Ltd is seeking two Debt Support Officers to join our team in the United Kingdom. You will support debt caseworkers and help clients navigate their debt advice journey, handling administration and client liaison.

In this role you will liaise with referrers and third parties to ensure a smooth client experience from service entry to case closure, contributing to a positive client journey in challenging circumstances.

Qualifications

• Experience in administrative support is desirable.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Support debt caseworkers to assist clients through their debt advice journey.
• Liaise with referrers and third parties to ensure a smooth client experience from entry to closure.

Skills

Administration

Interpersonal skills

Job description

Job summary

Salary £24,500 per annum, rising to £24,650 per annum

We currently have vacancies for two Debt Support Officers.

As our Debt Support Officer, you will support our team of experienced debt caseworkers to carry out their duties assisting the client through their debt advice journey. This is a broad, but rewarding role ideal for someone looking to enhance their administration and interpersonal skills. This is an integral part of supporting our clients and will require liaising with referrers and third parties to ensure the client has the smoothest experience possible in what can be challenging circumstances for them. This vital role is essential for wider team function and the successful candidate will be key to maintaining a positive experience from service entry to case closure.

This is a role ideal for someone looking to apply their skillset in an administrative-based role.

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