Debt Advice Development Manager

Money & Pensions Service; Cranfield; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

30 days’ annual leave

Pension (2:1 matched up to 10%)

Season ticket loan

Cycle to work

Eye tests & flu jabs

Life assurance

Volunteer days

Recognition scheme

Job summary

Money and Pensions Service (MaPS) in Bedford is recruiting a Debt Advice Development Manager. Hybrid working and a permanent role, you will shape debt advice services across the UK, improving customer journeys and driving collaboration with government, creditors and partners.

You will lead initiatives such as SFS, MAN, DALT, and customer journeys, using insight and performance data to inform strategic decisions and deliver positive outcomes for customers and stakeholders.

Qualifications

• Experience developing or improving services within a complex organisation.
• Strong understanding of the debt advice sector or related customer-focused services.
• Proven ability to manage relationships with stakeholders to achieve shared outcomes.
• Experience using data and customer insight to drive improvement.
• Excellent communication and the ability to explain complex information clearly.

Responsibilities

• Lead development and continuous improvement of debt advice services, ensuring positive outcomes for customers and stakeholders.
• Manage strategic debt advice initiatives and improve customer journeys into debt services.
• Build relationships with government departments, creditors, providers and partners to drive collaboration.
• Use customer insight, data and sector intelligence to identify opportunities for innovation.
• Lead projects from discovery through to implementation with multidisciplinary teams.
• Represent MaPS to boost accessibility and quality of debt advice across the UK.

Skills

Debt advice

Stakeholder management

Data-driven decisions

Project management

Communication

Job description

Debt Advice Development Manager

£65000 per annum

Bedford

Permanent

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Debt Advice Development Manager. This is your opportunity to help shape debt advice services that support people across the UK to navigate financial difficulty and build better financial futures. As part of a collaborative and purpose-driven organisation, you'll play a key role in developing and improving services that make a tangible difference to people's lives.

Why This Role Matters

In this role, you'll have the opportunity to lead and shape key debt advice workstreams including the Standard Financial Statement (SFS), the Money Adviser Network (MAN), the Debt Advice Locator tool (DALT), creditor engagement initiatives, and improvements to customer journeys into debt advice services, shaping work that genuinely improves people's financial wellbeing.

Working collaboratively with government, delivery partners, creditors and the wider debt advice sector, you'll help ensure that services remain effective, accessible and responsive to changing customer needs. You'll use insight, evidence and stakeholder engagement to drive improvements that help more people access the right debt advice, at the right time, through the right channels.

You'll join a team that's passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access. Together, you'll contribute to improving the quality, consistency and accessibility of debt advice services across the UK, helping deliver better financial futures for those who need them most.

What You’ll Be Doing

The Debt Advice Development Manager will report directly to the Senior Debt Advice Development Manager and will be responsible for:

• Leading the development, implementation and continuous improvement of key debt advice services, products and workstreams, ensuring they deliver positive outcomes for customers and stakeholders.
• Managing and evolving strategic debt advice initiatives, including the Standard Financial Statement (SFS), Money Adviser Network (MAN), Debt Advice Locator Tool (DALT), and customer journey improvements into debt advice services.
• Building and managing effective relationships with government departments, creditors, debt advice providers, delivery partners and sector stakeholders to drive collaboration and service improvement.
• Using customer insight, research, performance data and sector intelligence to identify opportunities for innovation, improve service design and inform strategic decision-making.
• Leading projects and development activity from discovery through to implementation, coordinating multidisciplinary teams and managing competing priorities to ensure successful delivery.
• Representing Money and Pensions Service across the debt advice sector, championing best practice and contributing to initiatives that improve the accessibility, quality and consistency of debt advice across the UK.

What You’ll Bring

To be successful in this role, you'll need:

• Experience developing, delivering or improving services, products, programmes or customer journeys within a complex organisation.
• A strong understanding of the debt advice sector, financial wellbeing landscape, or related customer-focused services.
• Proven ability to build and manage effective relationships with a wide range of stakeholders, influencing and collaborating to achieve shared outcomes.
• Experience using data, customer insight and evidence to identify opportunities, inform decisions and drive continuous improvement.
• Strong project management and delivery skills, with the ability to manage multiple priorities and take initiatives from concept through to implementation.
• Excellent communication skills, with the ability to translate complex information into clear recommendations and engage effectively with both technical and non-technical audiences.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Pension (2:1 matched contribution up to 10%)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Reserve List

If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

Job Reference: MaPS01379

Close Date: 08/11/26