Debrief Operative

DPD UK; Worcester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pay rate

Career progression

Milestone days

Wellbeing

Retail discounts

Life assurance

Job summary

DPD Worcester is hiring a Debrief Operative to support drivers and maintain a top-tier customer experience at the depot. You’ll bridge drivers and customers, manage handheld devices, and keep paperwork tight. This FTC role runs 40 hours a week with afternoon shifts.

Training is provided, and progression from warehouse to management is encouraged. We offer a pay rate of £12.71 per hour (+ London allowance when applicable), enhanced overtime, wellbeing and discount benefits, and stability within a

Qualifications

• Energetic and proactive.
• Attention to detail with multitasking ability.
• Comfortable with computer systems and handheld devices.
• Reliable, punctual team player who helps out as needed.

Responsibilities

• Support drivers by solving address issues and giving clear directions.
• Maintain Saturn handhelds and report glitches promptly.
• Handle customer enquiries and maintain depot KPIs.
• Run driver debriefs and keep paperwork accurate.
• Maintain a safe and secure workspace.

Skills

Energy

Focus

Tech Savvy

Team Spirit

Job description

Location: DPD Worcester

• Contract Type: FTC until Jan 15th 2027 / 40 Hours per week.
• Shift Pattern: 5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour (£14.27 London Depot Allowances) + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective. To find out why DPD is a great place to work for everyone please click on the following link -You & DPD