Debrief Operative

DPD UK; Croydon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Help@Hand health service

Retail discounts

Life Assurance 4x salary

Full training, uniform & PPE

Milestone Days / Holiday Trading

Job summary

DPD UK is seeking a Debrief Operative at the Croydon depot to support drivers, manage debriefs, and ensure a high standard of customer service. The role runs 40 hours per week with a start time after 12pm, under a fixed-term contract until 15 January 2027.

You will work with Saturn handhelds, resolve enquiries, and help maintain depot KPIs while contributing to a safe, efficient operation.

Qualifications

• Energetic, detail-oriented and motivated.
• Able to multitask under pressure with a can-do attitude.
• Comfortable using computer systems and handheld devices.

Responsibilities

• Support drivers by optimizing routes and giving clear address instructions.
• Keep Saturn handhelds in good working order, report glitches promptly.
• Handle customer enquiries and maintain depot KPIs.
• Run driver debriefs and keep paperwork tight.
• Maintain a safe and secure workspace for everyone.

Skills

Energy

Focus

Tech Savvy

Team Player

Tools

Saturn handhelds

Job description

• Contract Type: FTC until Jan 15th 2027 / 40 Hours per week / start time will be after 12pm

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour (£14.27 London Depot Allowances) + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Location: DPD Croydon

• Contract Type: FTC until Jan 15th 2027 / 40 Hours per week / start time will be after 12pm

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour (£14.27 London Depot Allowances) + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective.