Debrief Operative

DPD Group; Romsey; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pay Rate: £12.71 per hour + enhanced O

Stability & Growth: Career progression

Extra Time Off: Holiday Trading

Wellbeing First: 24/7 health services

Big Discounts: Retail discounts

Financial Peace of Mind: Free Life 4x

Job summary

DPD Group is seeking a Debrief Operative in Romsey for a fixed-term contract until January 15, 2027, working 40 hours per week with an afternoon shift. You will bridge drivers and customer service to uphold a 5-star experience, supporting route planning, device maintenance, and efficient debrief processes.

Training, uniform and PPE are provided as part of the role. A proactive, detail-oriented team player with good tech skills will thrive in this environment.

Qualifications

• Energy, self-determination and a can-do attitude.
• Keen eye for detail and ability to multitask under pressure.
• Comfortable with computer systems and handheld devices.
• Reliable, punctual team player willing to help out where needed.

Responsibilities

• Support the squad: help drivers with routes, addresses and clear instructions.
• Tech management: maintain Saturn handhelds, report glitches ASAP.
• Customer care: handle enquiries and keep depot KPIs on point.
• Process pro: run driver debriefs and keep paperwork tight.
• Safety first: ensure a safe and secure workspace for everyone.

Skills

Energy

Focus

Tech Savvy

Team Spirit

Job description

• Contract Type:Fixed Term Contract until January 15th 2027 / 40 Hours per week.
• Shift Pattern:5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate:£12.71per hour + enhanced overtime rates.
• Stability & Growth:Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off:Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First:Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts:Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind:Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective.

Additional Information

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