Debrief Operative

DPD Group; Norwich; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Pay rate

Career progression

Milestone days

Wellbeing support

Grocery discounts

Life assurance

Job summary

DPD Group is seeking a Debrief Operative in Norwich for a fixed-term contract (until 15 January 2027), working 40 hours per week with afternoon shifts. You’ll bridge drivers and customer experience, keeping routes and debriefs efficient while using Saturn handhelds and ensuring accurate paperwork.

The role offers training, PPE, and a pathway to progression within the depot as the team grows and stabilizes. The position emphasizes safety, accuracy, and proactive problem-solving in a fast-paced

Qualifications

• Energy, self-determination, and a can-do attitude.
• Keen eye for detail and ability to multitask under pressure.
• Comfortable with computer systems and handheld devices.
• Reliable, punctual team player willing to help out where needed.

Responsibilities

• Support the squad by helping drivers with routes and tricky addresses.
• Maintain Saturn handhelds and report glitches ASAP.
• Handle customer enquiries and keep depot KPIs on track.
• Run driver debriefs and keep paperwork tight.
• Prioritize safety in the workspace.

Job description

• Contract Type:Fixed Term Contract until January 15th 2027 / 40 Hours per week.
• Shift Pattern:5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate:£12.71per hour + enhanced overtime rates.
• Stability & Growth:Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off:Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First:Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts:Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind:Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

We’re looking for someone who care. You don’t need a decade of experience, but you do need:

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective.

Additional Information

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