Debrief Operative

DPD UK; Doncaster; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Overtime pay

Life Assurance 4x

Health services

Retail discounts

Career progression

Uniform & PPE

Job summary

DPD Doncaster is seeking a Debrief Operative to act as the backbone of the depot, bridging drivers and a 5-star customer experience. You will support drivers, manage handheld devices, handle customer enquiries, and ensure accurate documentation. The role follows a 5-day afternoon pattern with full training and PPE provided.

The position offers a fixed-term contract until January 15, 2027, at £12.71 per hour with enhanced overtime rates and opportunities for progression within the depot.

Qualifications

• Energy, self-determination and a can-do attitude.
• Attention to detail and ability to multitask under pressure.
• Comfortable with computer systems and handheld devices.
• Reliable, punctual team player who helps out when needed.

Responsibilities

• Support the squad by helping drivers with routes and tricky addresses.
• Maintain Saturn handhelds and report glitches ASAP.
• Handle customer enquiries and keep depot KPIs on track.
• Run driver debriefs and keep paperwork tight.
• Maintain a safe workspace for everyone.

Skills

Energy

Focus

Tech Savvy

Team Spirit

Tools

Saturn handhelds

Job description

Company Description

Location: DPD Doncaster - Unit 2 Aero Centre, Doncaster, DN9 3GP

• Contract Type: Fixed Term Contract until January 15th 2027 / 40 Hours per week.
• Shift Pattern: 5 days per week starting in the afternoon

Why DPD? (The Good Stuff)

We know there’s more to life than just a paycheck. We offer a benefits package designed for the modern world:

• Pay Rate: £12.71 per hour + enhanced overtime rates.
• Stability & Growth: Genuine career progression as we promote from within. Start in the warehouse, move into management just like many of our current leaders have.
• Extra Time Off: Milestone Days to celebrate life’s big moments + Holiday Trading.
• Wellbeing First: Free Unum "Help@Hand" 24/7 health services for you and your family.
• Big Discounts: Save up to 5% on your weekly grocery shop and at 100s of top retailers.
• Financial Peace of Mind: Free Life Assurance (4x salary).

Job Description

DPD aren't just delivering parcels; we’re leading the game in e-commerce and sustainability. As a Debrief Operative, you’re the backbone of the depot—the bridge between our drivers and a 5-star customer experience.

What You’ll Be Doing

• Support the Squad: Help drivers smash their routes by finding tricky addresses and giving clear instructions.
• Tech Management: Keep our "Saturn" handhelds in top shape (reporting any glitches ASAP).
• Customer Care: Handling enquiries like a pro and keeping those depot KPIs on point.
• Process Pro: Running the driver debriefs and keeping the paperwork tight.
• Safety First: Keeping the workspace safe and secure for everyone.

Kit: Full training, uniform, and PPE provided.

Qualifications

Are You The One?

• Energy: Passion, self-determination, and a "can-do" attitude.
• Focus: A keen eye for detail and the ability to multitask under pressure.
• Tech Savvy: Comfortable with computer systems and handheld devices.
• Team Spirit: A reliable, punctual team player who’s down to help out where needed.

DPD is a Disability Confident Employer and a member of the Valuable 500. We value your unique perspective.