De-Brief Operative

Corus Consultancy Limited; Bow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Corus Consultancy Limited is seeking a De-brief Operative for our client based in Bromley-by-Bow. You will work Monday to Friday, 7am to 3.30pm at the depot.

You will meet with courier drivers on return, review their day, and log performance. You will coordinate with warehousing and dispatch to resolve issues and manage returns.

Strong attention to detail and good communication are essential to support on-time deliveries and accurate POD paperwork.

Responsibilities

• Driver check-ins and face-to-face review of the day.
• Review route performance and discuss issues.
• Track driver efficiency against targets and set improvements.
• Manage delivery data and POD paperwork.
• Serve as central contact for drivers and pass updates to warehousing/dispatch.
• Process returns and manage locker returns.

Job description

My Client based in Bromley-by-Bow is seeking De-brief Operative.

Shifts available

Monday to Friday- 7am to 3.30pm

Key Responsibilities

• Driver Check-Ins (The "Debrief"): Meeting with courier and delivery drivers face-to-face as they return to the depot.
  You will review their day, check delivery route performance, and discuss any issues faced during their shifts (such as full parcel lockers or blocked access)
• Performance Tracking: Assessing driver efficiency against target delivery times and setting continuous improvement goals.
• Data & Paperwork Management: Reconciling delivery data on transport software, ensuring all Proof of Delivery (POD) documentation is signed, accurate, and logged cleanly
• Real-Time Communication: Serving as the central point of contact for drivers, answering queries, and passing vital route updates back to the warehousing or dispatch teams.
• Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns brought back to the depot.