DB Pensions Technical Representative

Sanderson; West of England; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Sanderson is seeking a DB Pensions Technical Representative in Bristol with hybrid working. You will be the technical expert supporting customer service teams on complex pension queries and driving process improvements while ensuring regulatory compliance.

The role involves coaching colleagues, conducting quality audits, and updating procedures to reflect regulatory changes, with a strong focus on accuracy and service delivery under pressure.

Qualifications

• BD pensions knowledge
• Strong technical knowledge of financial products
• Experience in a customer service or financial services environment
• Experience in coaching or supporting others is important, along with a proactive mindset towards continuous improvement
• Organised, adaptable and customer-focused with a professional approach
• Good understanding of compliance, regulation and delivering quality service under pressure

Responsibilities

• Act as the go-to technical expert supporting customer service teams with complex pension queries and issues.
• Coach and support colleagues, perform quality audits, update procedures for regulatory changes, and drive compliance and improvements across processes.

Skills

BD pensions knowledge

Technical knowledge of financials

Customer service experience

Analytical/problem solving

Coaching or supporting others

Multi-system experience

Continuous improvement mindset

Compliance and regulation

Working under pressure

Job description

Location: Bristol, hybrid working arrangement

Hours: Full time, Monday-Friday, 37.5hrs a week

My established Financial Services client is hiring for a DB Pensions Technical Representative, based in Bristol on a hybrid basis.

The Role

Acting as the go-to technical expert supporting customer service teams with more complex queries from customers and administrators. This includes resolving technical issues, contributing to projects and process improvements, and helping the team meet service level targets while maintaining high accuracy and compliance. You’ll also play a key role in coaching and supporting colleagues, carrying out quality audits, updating procedures in line with regulatory changes, and ensuring all work meets legal and compliance standards. Alongside day-to-day work, helping identify improvements to processes and customer experience, as well as get involved in wider business initiatives and projects.

What the team are looking for

• Strong technical knowledge of financial products
• Experience in a customer service or financial services environment
• You will need BD pensions knowledge
• The ability to analyse information and solve problems
• Confidence working across multiple systems
• Experience in coaching or supporting others is important, along with a proactive mindset towards continuous improvement
• Organised, adaptable and customer-focused, with a professional approach
• A good understanding of compliance, regulation
• Delivering quality service under pressure