DB Pensions Technical Specialist (Hybrid, Bristol)

Sanderson; West of England; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Sanderson is seeking a DB Pensions Technical Representative in Bristol with hybrid working. You will be the technical expert supporting customer service teams on complex pension queries and driving process improvements while ensuring regulatory compliance.

The role involves coaching colleagues, conducting quality audits, and updating procedures to reflect regulatory changes, with a strong focus on accuracy and service delivery under pressure.

Qualifications

• BD pensions knowledge
• Strong technical knowledge of financial products
• Experience in a customer service or financial services environment
• Experience in coaching or supporting others is important, along with a proactive mindset towards continuous improvement
• Organised, adaptable and customer-focused with a professional approach
• Good understanding of compliance, regulation and delivering quality service under pressure

Responsibilities

• Act as the go-to technical expert supporting customer service teams with complex pension queries and issues.
• Coach and support colleagues, perform quality audits, update procedures for regulatory changes, and drive compliance and improvements across processes.

Skills

BD pensions knowledge

Technical knowledge of financials

Customer service experience

Analytical/problem solving

Coaching or supporting others

Multi-system experience

Continuous improvement mindset

Compliance and regulation

Working under pressure

Job description

Sanderson is seeking a DB Pensions Technical Representative in Bristol with hybrid working. You will be the technical expert supporting customer service teams on complex pension queries and driving process improvements while ensuring regulatory compliance.

The role involves coaching colleagues, conducting quality audits, and updating procedures to reflect regulatory changes, with a strong focus on accuracy and service delivery under pressure.