Pension Administrator

Brightwell; Chesterfield; Hybrid; GBP 27,900 - 34,100; Full time

Benefits offered by this job

Annual performance bonus of up to 7%

25 days holiday, increasing to 30

Pension with 15-17% employer contributions

Life Insurance up to 8× salary

Full pay maternity, adoption, paternity leave

Free health assessments

Health cash plan

Professional study support

Employee Assistance Programme

Free parking

Job summary

Brightwell in Chesterfield is looking for a Pensions Administrator to join their team. The ideal candidate will have at least two years' experience in Defined Benefit pension administration and a solid understanding of UK pension legislation. Responsibilities include delivering excellent service to pension members, maintaining accurate records, and aiding project work. The role offers a competitive salary around £31,000 per year, hybrid work options, and a strong benefits package that includes performance bonuses, generous holiday allowance, and comprehensive health support.

Qualifications

• Minimum of two years’ experience in DB pension administration.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills adaptable to different audiences.

Responsibilities

• Provide best-in-class service to pension scheme members.
• Maintain and update pension administration systems for accuracy.
• Contribute ideas for continuous improvement in member experience.

Skills

DB pension administration experience

Communication skills

Customer service experience

Pensions industry qualification progress

Knowledge of UK pension legislation

Experience in pension software

Job description

Join Our Team as a Pensions Administrator

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

Salary: Circa £31,000 based on 40 hours per week (36-hour basis available), plus bonus.

What you’ll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years’ experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8× salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.