Day Receptionist

President Hotel; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Staff discounts

Job summary

President Hotel in London is seeking a Day Receptionist to join our Front Office team. You will handle check-ins, reservations, amendments and cancellations, and promote our loyalty programme, ensuring guests enjoy an authentic city stay.

We value a warm, organised, and team-oriented individual with strong English skills who thrives in a fast-paced environment and delivers exceptional service to guests from around the world.

Qualifications

• 1 year of experience as a Front Office Receptionist in hotel operations.
• Natural flair for customer service and hospitality.
• Positive, caring personality with problem-solving skills.
• Flexible to early mornings, evenings and weekend shifts.
• Basic IT skills: Outlook, email etiquette, printing, scanning.
• Proficient English and team-oriented mindset.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Manage room reservations, amendments and cancellations.
• Promote and explain the 1837 Guest Loyalty Programme.
• Demonstrate knowledge of hotel services and local attractions.
• Maintain smooth front office operations in a fast-paced environment.

Skills

Front Office Receptionist experience

Customer service oriented

English proficiency

Team player

IT basics (Outlook, email)

Tools

OPERA PMS

Job description

Role: Day Receptionist at President Hotel

40 hours (5 out of 7 days weekly rota)

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family‑run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Day Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very center of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.

What we’re looking for:

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

You can explore additional benefits here:

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter,