Day Concierge

Places for People; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

27 days holiday

Bank holidays

Healthcare cashback plan

Study sponsorship

Pension scheme

Life assurance

Staff discounts via Our Place Rewards

Job summary

Places for People is seeking a professional Night Concierge for our Oval Village site (Gas Holder Place, SE11 5AT). You will be the first point of contact for residents and visitors, providing outstanding service while maintaining a safe, secure environment during night hours.

The role operates on a 4 on 4 off pattern from 7 PM to 7 AM, with duties including building checks, CCTV monitoring, handling deliveries, and issuing keys.

Qualifications

• Excellent customer service and communication skills.
• Calm, courteous and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.
• Ensuring bikes are stored correctly and issuing warnings for unattended ones.

Skills

Customer service

Communication

Organisation

Punctuality

Complaint handling

Security awareness

Job description

About the Role

We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

Full time at our Oval Village site, Gas holder place (SE11 5AT)

Rota

Days - 4 on 4 off shift pattern - 7 PM to 7 AM

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues
• Ensuring bikes are stored correctly and issuing warnings for unattended ones

What We're Looking For

• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Desirable Extras

• Experience with a reputable, market-leading developer
• Membership of a relevant professional association

What does RMG have offer you?

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!