Night Concierge

Rendall & Rittner; Greater Manchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Employee referral scheme

Team uniform (subject to development)

Fully funded training and development

Job summary

Rendall & Rittner are seeking a dedicated Night Concierge for a landmark 391-apartment development in Manchester. You will manage the front desk overnight (4 days on, 4 days off, 1900–0700), monitor building systems and parcels, and ensure residents feel safe and well informed with a professional concierge service.

You will respond to incidents, coordinate with contractors, and maintain a calm, immaculate lobby throughout your shift. Experience in concierge, security, or hospitality is valued.

Qualifications

• Concierge, security, customer service or hospitality experience in a busy setting.

Responsibilities

• Be the go-to person overnight, ensuring residents feel safe and welcomed.

Skills

Customer service

Security awareness

Communication

Night shift experience

Tools

CCTV systems

Access control

Incident reporting

Job description

DEVELOPMENT DETAILS

Be part of a landmark residential community of 391 contemporary apartments in Spinningfields, one of Manchester’s most prestigious quarters. You’ll be the friendly night-time presence in a vibrant riverside setting with stylish communal spaces and a professional concierge service. Deansgate is moments away and the wider city is within easy reach via Manchester Victoria and Piccadilly, bringing a steady flow of residents, visitors and late-evening activity to support.

NIGHT CONCIERGE

• Rendall & Rittner
• £25,500 - £28,000
• Leftbank Apartments, Manchester
• 4 days on, 4 days off 1900 - 0700

DEVELOPMENT DETAILS

Be part of a landmark residential community of 391 contemporary apartments in Spinningfields, one of Manchester’s most prestigious quarters. You’ll be the friendly night-time presence in a vibrant riverside setting with stylish communal spaces and a professional concierge service. Deansgate is moments away and the wider city is within easy reach via Manchester Victoria and Piccadilly, bringing a steady flow of residents, visitors and late-evening activity to support.

ROLE EXPECTATIONS

You will be the go-to person overnight, ensuring residents feel safe, welcomed and well-informed. You’ll manage the front desk, monitor building systems, handle parcels and access, and respond swiftly to incidents, contractor activity and late-night queries.

What Success Looks Like

• Residents consistently feel safe, supported and recognised by name during night hours.
• The lobby is calm, professional and immaculately presented throughout the shift.
• Incidents are handled confidently, documented clearly and escalated appropriately.
• Handover notes are thorough so the day team is fully briefed every morning.
• Parcels, keys and access control are accurate, auditable and secure.
• Compliance checks are completed on time with issues identified and actioned.

How You'll Spend Most Of Your Time

• Welcoming residents and visitors, managing enquiries and providing local knowledge.
• Monitoring CCTV, alarms and building systems, conducting regular patrols.
• Managing keys, access cards and overnight contractor attendance.
• Receiving, logging and safely storing parcels and deliveries.
• Completing incident reports, compliance checklists and clear handovers.
• Keeping the reception and common areas tidy and presentable.

Who This Role Is For

• You bring a calm, reassuring presence and enjoy helping people at all hours.
• You’re organised, detail-focused and comfortable following set procedures.
• You communicate clearly, remaining professional under pressure.
• You take pride in presentation and create a welcoming, premium front-of-house.
• You’re proactive, spotting issues early and resolving them before they escalate.

Experience That Helps

• Concierge, security, customer service or hospitality experience in a busy setting.
• Working knowledge of CCTV, access control or incident reporting systems.
• Previous night shift or lone-working experience with strong situational awareness.
• Experience managing contractors, deliveries and building fabric checks.
• Familiarity with residential developments or high-end service environments.

What We Offer

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on customer service excellence, incident response, building safety awareness and handling the realities of night-shift front-of-house

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.