Day Concierge - Belle Vue

Pegasus Homes; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Contributory pension

Life Assurance

Employee Discounts Portal

Refer-a-Friend

Enhanced annual leave

Volunteering days

Employee Assistance Programme

Health Cash Plan

Virtual GP access

Gym membership discounts

Job summary

Pegasus Homes is seeking a Day Concierge at our Hampstead development to deliver a luxury resident experience. You will balance high-end hospitality with safety, manage access, monitor CCTV, and coordinate with on-site teams to keep the guest suites and spa fully operational.

You should have experience in a luxury residential setting, strong written and spoken English, and solid IT skills (Google Workspace a plus).

Qualifications

• Experience in a luxury residential property setting
• GCSE Maths and English or equivalent
• Strong written and verbal English communication
• Good IT skills; Google Workspace is a plus

Responsibilities

• Act as primary interface for residents and foster a warm community atmosphere
• Conduct welfare checks and handle sensitive information professionally
• Lead on-site safety through patrols and CCTV monitoring
• Coordinate with teams to keep guest suites and spa facilities operational

Skills

English communication

IT skills

Google Workspace

Professional appearance

Organised & proactive

Local area knowledge

Shift pattern experience

Education

GCSE Maths & English

Hospitality qualifications

Tools

Security/ access systems

Job description

Location Hampstead, London

Hours 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota

Package £30,000 per annum + enhanced benefits & rewards

Basis Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Day Concierge to based at Belle Vue, a stunning Hampstead based development of luxurious homes along with pool, stretch studio, roof terrace and residents lounge.

About our role

As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Key responsibilities

• Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
• Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport.
• Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
• Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
• Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
• Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
• Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.

Additional information

• You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00 There may be times where you are required to attend training or company related events at site and/or other locations.

• At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

• Proven experience within a luxury residential property setting

• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications

• Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
• Strong IT skills are essential, knowledge of Google Workspace is an advantage
• Well presented and highly professional
• Flexible and well organised with the ability to use initiative and remain calm under pressure
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
• Experience of working a similar shift pattern is desirable but not essential.

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package.

• Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. Please note that all applicants must have the right to work in the UK.