Night Concierge

Vita Group; Manchester; Hybrid; GBP 28,080 - 32,400; Full time

Benefits offered by this job

Holidays including bank holidays

Birthday leave

Access to Perkbox

Royal London Pension

Recognition Programmes

Career Development opportunities

24/7 Employee Assistance

Job summary

Vita Group in Manchester is seeking a Night Concierge to provide personalized service to residents, ensuring the upkeep of premium facilities throughout the night. The position involves varying shift rotas and requires flexibility in working hours.

Candidates should have experience in customer service and a proactive approach towards maintaining cleanliness. The role offers benefits such as paid holidays, access to Perkbox, and a recognition program among others.

Qualifications

• Experienced in customer service, especially in a concierge role.
• Ability to work independently at night.
• Proactive in maintaining cleanliness and safety.

Responsibilities

• Provide exceptional service and assistance to residents.
• Maintain the cleanliness of communal areas.
• Handle check-ins and check-outs efficiently.

Skills

Excellent communication skills

Customer service experience

Technological proficiency

Resilience

Organizational skills

Job description

Night Concierge

Manchester

Hourly Rate

£13.50

Contract

Permanent, 18 hours per week

Working Hours

10pm – 7am, 2x night shifts per week, varied shift rotas. Flexibility required

Job Overview

Designed for the life blood of the city such as graduates starting their careers, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations providing easy access to work, beautifully styled apartments, co‑working space and social hubs. We’re looking for our next Night Concierge to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards throughout the night.

Our Night Concierge

• Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
• Front of House / Reception: greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard. Cleaning will account for a significant period of the Night Concierge duties.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Be the main point of contact for any potential incident or emergency that may occur onsite.

Additional Responsibilities

• Manage room turn arounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.

Professional Experience and Who we want to join our team

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• Previous experience of working independently through the night would be helpful.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Night Concierge must be technologically astute.

Personal Characteristics

• Union CoLiving operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Night Concierge is imperative to be available as required to ensure continuous service to residents.

Benefits

• Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Day Concierge will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
• Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
• Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
• Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
• Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career Development – Whether your Vita career is a medium or long‑term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work‑related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.