Concierge

Places for People; Staines-upon-Thames; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

27 days holiday

Health cashback plan

Study and qualification sponsorship

Pension and life assurance

Our Place Rewards discounts

Job summary

Places for People are hiring a Night Concierge for Eden Grove in Staines-upon-Thames. You will greet residents and visitors, perform building checks, and maintain security and cleanliness across communal areas.

The role requires excellent customer service, calm handling of queries, and strong organisational skills. Experience with CCTV and access control is desirable, with a friendly, professional attitude expected.

Qualifications

• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.
• Ensuring bikes are stored correctly and issuing warnings for unattended ones.

Skills

Customer service

Communication

Calm under pressure

Organizational skills

Reliability

Punctuality

Initiative

Complaint handling

Job description

About the Role
We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT)

Rota

Nights - 4 on 4 off shift pattern - 7 PM to 7 AM

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests

• Conducting regular building checks and ensuring communal areas are clean and secure

• Handling queries, complaints, and emergencies with calm and courtesy

• Monitoring CCTV and managing visitor access

• Managing deliveries and post in line with company procedures

• Issuing and logging keys responsibly

• Proactively addressing cleaning and maintenance issues

• Ensuring bikes are stored correctly and issuing warnings for unattended ones

What We're Looking For

• Excellent customer service and communication skills

• Calm, courteous, and professional under pressure

• Strong organizational skills and attention to detail

• Honest, reliable, punctual, and well-presented

• Able to use initiative and prioritise workload

• Confident handling complaints and difficult situations

Desirable Extras

• Experience with a reputable, market-leading developer

• SIA, door, and/or CCTV qualification

• Membership of a relevant professional association

What does RMG have offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays

• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services

• Sponsorship for study and professional qualifications (up to 4 study days)

• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!