Day Concierge

Rendall & Rittner; South Street; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Training & development

Discounts across travel, retail, etc.

Job summary

Rendall & Rittner is seeking a Day Concierge to welcome residents at a landmark development in Walthamstow. You will manage the reception, assist residents and visitors, coordinate access and deliveries, and help maintain a safe, well-presented environment.

This role operates on a 4 days on/4 days off pattern from 07:00 to 19:00, with a salary of £28,000–£29,000. A comprehensive benefits package includes pension, training, referral schemes and discounts.

Qualifications

• Front-of-house experience in residential, hospitality or customer service environments.
• Experience with access control, CCTV or reception systems is advantageous.
• Experience managing deliveries or contractor attendance is helpful.
• Familiarity with incident reporting and basic health and safety procedures.

Responsibilities

• Greet residents and visitors, manage enquiries and provide local information.
• Oversee access control, issue keys/fobs and monitor CCTV per procedures.
• Coordinate parcel and courier deliveries and maintain logs.
• Conduct regular building walks and report cleaning, maintenance or safety issues.
• Liaise with contractors and onsite team to support smooth operations.
• Prepare clear shift reports and handovers.

Skills

Front-of-house

Customer service

Reception duties

CCTV awareness

Deliveries coordination

Health & safety basics

Tools

Access control systems

Reception systems

CCTV systems

Job description

DEVELOPMENT DETAILS

You’ll be the welcoming face of a landmark community of around 500 contemporary homes in the heart of Walthamstow. Designed across multiple phases and centred on landscaped public spaces, the development blends calm green areas with lively urban living. Residents enjoy private balconies and terraces, creating a close-knit neighbourhood feel where you’ll build strong relationships and support a vibrant, modern lifestyle every day.

DAY CONCIERGE

• Rendall & Rittner
• £28,000 - £29,000
• South Grove, Walthamstow - E17 7FP
• 4 days on, 4 days off 0700 - 1900

ROLE EXPECTATIONS

You will deliver a warm, attentive front-of-house service, ensuring residents and visitors feel safe, informed and valued. You will manage the reception area, coordinate building access and deliveries, and be the eyes and ears of the development, reporting issues promptly and supporting the onsite team to keep everything running smoothly.

What Success Looks Like

• Residents consistently compliment your approachable, proactive service.
• The reception area is immaculate, welcoming and efficiently managed throughout your shift.
• Incidents and maintenance concerns are logged accurately and escalated swiftly.
• Access control is tightly managed with clear records and zero security breaches.
• Communication with residents, contractors and the management team is timely and solution-focused.
• Handovers are thorough, ensuring seamless continuity between shifts.

How You'll Spend Most Of Your Time

• Greeting residents and visitors, managing enquiries and providing local information.
• Overseeing access control, issuing keys/fobs and monitoring CCTV in line with procedures.
• Coordinating parcel and courier deliveries, maintaining accurate logs.
• Conducting regular building walks to spot and report cleaning, maintenance or safety issues.
• Liaising with contractors and the onsite team to support smooth operations.
• Preparing clear, concise shift reports and handovers.

Who This Role Is For

• You bring a people-first mindset and take pride in delivering exceptional service.
• You’re calm under pressure, organised and comfortable prioritising in a busy environment.
• You communicate clearly and professionally, both in person and in writing.
• You’re reliable, punctual and take ownership of tasks from start to finish.
• You care about presentation and standards, with strong attention to detail.

Experience That Helps

• Front-of-house experience in residential, hospitality or customer service environments.
• Working knowledge of access control, CCTV or reception systems.
• Experience managing deliveries, bookings or contractor attendance.
• Familiarity with incident reporting and basic health and safety procedures.
• Local knowledge of Walthamstow and surrounding transport links.

What We Offer

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your customer service approach, problem-solving in real scenarios, communication skills and alignment to a high-standard front-of-house environment

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.