Data Team Lead - Hands-On Lead for Tier 2/3 Data Support

GOV; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

JT Global is seeking an experienced Data Team Lead to coordinate Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.

The role combines hands-on technical leadership with mentoring and workload prioritisation to maintain reliable customer services and drive continuous improvement across data, voice, and infrastructure teams.

Qualifications

• Experienced engineer seeking leadership role in data/support environments.
• Ability to coordinate Tier 2 and Tier 3 data services and collaborate with cross-functional teams.

Responsibilities

• Coordinate Tier 2 and Tier 3 Data Support services to ensure high-quality technical support and timely project delivery.
• Act as technical escalation point for complex incidents and guide engineers through investigations.
• Prioritise workloads to meet service commitments and maintain reliable customer services.
• Collaborate with data, voice, infrastructure and service teams to improve operations and performance.
• Support development of engineers and contribute to continuous improvement initiatives.

Job description

JT Global is seeking an experienced Data Team Lead to coordinate Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.

The role combines hands-on technical leadership with mentoring and workload prioritisation to maintain reliable customer services and drive continuous improvement across data, voice, and infrastructure teams.