Data Team Lead - Networking & Incident Champion

JT Global Enterprise

Saint Helier

On-site

GBP 56,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

26 days holiday

Out of hours allowance

Health & Dental Insurance

Pension Scheme

Bonus Scheme

Fully discounted staff services

Professional Development

Recharge Days

Job summary

JT Global Enterprise is seeking an experienced Data Team Lead in Channel Islands. You will coordinate Tier 2/3 Data Support, act as the technical escalation lead, and guide engineers across the team to ensure high-quality incident resolution and project delivery.

You will collaborate across data, voice, infrastructure and service teams to maintain reliable customer services and drive continuous improvement.

Qualifications

Strong technical knowledge of LAN, WAN and enterprise networking technologies.
Experience supporting and troubleshooting complex data and network environments.
Proven ability to diagnose and resolve technical issues within a managed services or enterprise support environment.
Experience providing technical guidance, coaching or supervision to other engineers.
Excellent problem-solving and analytical skills.
Strong communication skills with the ability to explain technical concepts to a range of audiences.
Experience working within a customer-focused support or service delivery environment.
Good understanding of IT service management principles, with ITIL knowledge desirable.
Knowledge of voice, unified communications or infrastructure technologies would be advantageous.
Ability to manage competing priorities and make sound technical decisions under pressure.
Commitment to continuous learning and professional development.
Relevant networking, infrastructure or vendor certifications would be beneficial.
Full driving licence and willingness to travel when required.
Ability to participate in an out-of-hours Retainer Scheme

Responsibilities

Act as the primary technical escalation point for complex Data team incidents and service requests.
Support the day-to-day coordination of Tier 2 and Tier 3 Data Support activities.
Provide technical guidance and mentoring to engineers across the team.
Assist in prioritising workloads to ensure service levels and customer expectations are achieved.
Support the delivery of infrastructure, networking and customer-focused technical projects.
Troubleshoot and resolve complex network and connectivity issues.
Work closely with Voice, Network and Infrastructure teams to deliver joined-up technical solutions.
Contribute to knowledge sharing, process improvements and technical documentation.
Monitor service performance and identify opportunities to improve efficiency and quality.
Promote technical best practice and support the ongoing development of team capability.