Data Team Lead

[e-mail]; Saint Helier; On-site; GBP 65,000 - 90,000; Full time

Job summary

Guernsey Limited is seeking an experienced Data Team Lead in Jersey to coordinate Tier 2/3 Data Support, ensuring high-quality technical support and strong operational performance across networking environments. The role blends hands-on engineering with first-line leadership, guiding engineers and prioritising work to meet service levels.

You will work across data, voice, infrastructure and service teams, driving continuous improvement and helping to grow the technical capability of a

Qualifications

• Strong knowledge of LAN, WAN and enterprise networking technologies.
• Experience diagnosing and resolving complex network and data issues.
• Experience coaching and supervising engineers in a managed services context.
• Excellent problem-solving and analytical skills.
• Effective communication across technical and non-technical audiences.

Responsibilities

• Act as the technical escalation point for the data support team.
• Lead and develop Tier 2/3 engineers to deliver results.
• Prioritise workloads to meet service commitments and performance targets.

Skills

LAN/WAN

Enterprise networking

Technical escalation

Team leadership

ITIL knowledge

Job description

Are you an experienced networking professional who enjoys solving complex technical challenges and supporting others to deliver great customer outcomes? We're looking for a Data Team Lead to help coordinate our Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.This is a hands‑on role that combines technical expertise with first‑line leadership responsibilities. You'll act as the technical escalation point for the team, providing guidance on complex incidents, supporting the development of engineers, and helping to prioritise workloads to ensure service commitments are met. Working closely with colleagues across data, voice, infrastructure and service teams, you'll play an important role in maintaining reliable and effective customer services.This role is ideal for an experienced engineer looking to take the next step in their career or an existing Team Lead who wants to remain close to the technology. You'll have the opportunity to work with a broad range of networking and communications technologies, contribute to continuous improvement initiatives, and help develop the technical capability of a collaborative and high‑performing team.

• Strong technical knowledge of LAN, WAN and enterprise networking technologies.
• Experience supporting and troubleshooting complex data and network environments.
• Proven ability to diagnose and resolve technical issues within a managed services or enterprise support environment.
• Experience providing technical guidance, coaching or supervision to other engineers.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to explain technical concepts to a range of audiences.
• Experience working within a customer-focused support or service delivery environment.
• Good understanding of IT service management principles, with ITIL knowledge desirable.
• Knowledge of voice, unified communications or infrastructure technologies would be advantageous.
• Ability to manage competing priorities and make sound technical decisions under pressure.
• Commitment to continuous learning and professional development.
• Relevant networking, infrastructure or vendor certifications would be beneficial.
• Full driving licence and willingness to travel when required.
• Ability to participate in an out-of-hours Retainer Scheme