Data Team Lead

JT Global; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

JT Global is seeking an experienced Data Team Lead to coordinate Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.

The role combines hands-on technical leadership with mentoring and workload prioritisation to maintain reliable customer services and drive continuous improvement across data, voice, and infrastructure teams.

Qualifications

• Experienced engineer seeking leadership role in data/support environments.
• Ability to coordinate Tier 2 and Tier 3 data services and collaborate with cross-functional teams.

Responsibilities

• Coordinate Tier 2 and Tier 3 Data Support services to ensure high-quality technical support and timely project delivery.
• Act as technical escalation point for complex incidents and guide engineers through investigations.
• Prioritise workloads to meet service commitments and maintain reliable customer services.
• Collaborate with data, voice, infrastructure and service teams to improve operations and performance.
• Support development of engineers and contribute to continuous improvement initiatives.

Job description

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Data Team Lead

JT Global

Full time Ref: 20261863 Opened: 05/11/2026 Closes: 20/11/2026

We're looking for a Data Team Lead to help coordinate our Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.

Are you an experienced networking professional who enjoys solving complex technical challenges and supporting others to deliver great customer outcomes? We're looking for a Data Team Lead to help coordinate our Tier 2 and Tier 3 Data Support services, ensuring high-quality technical support, project delivery, and operational performance across a diverse technology environment.

This is a hands-on role that combines technical expertise with first-line leadership responsibilities. You'll act as the technical escalation point for the team, providing guidance on complex incidents, supporting the development of engineers, and helping to prioritise workloads to ensure service commitments are met. Working closely with colleagues across data, voice, infrastructure and service teams, you'll play an important role in maintaining reliable and effective customer services.

This role is ideal for an experienced engineer looking to take the next step in their career or an existing Team Lead who wants to remain close to the technology. You'll have the opportunity to work with a broad range of networking and communications technologies, contribute to continuous improvement initiatives, and help develop the technical capability of a collaborative and high-performing team.

Data Team Lead - Channel Islands | JT Careers

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