Data Team Lead: Networks, Escalations & Coaching

Guernsey Limited; Saint Helier; On-site; GBP 65,000 - 90,000; Full time

Job summary

Guernsey Limited is seeking an experienced Data Team Lead in Jersey to coordinate Tier 2/3 Data Support, ensuring high-quality technical support and strong operational performance across networking environments. The role blends hands-on engineering with first-line leadership, guiding engineers and prioritising work to meet service levels.

You will work across data, voice, infrastructure and service teams, driving continuous improvement and helping to grow the technical capability of a

Qualifications

• Strong knowledge of LAN, WAN and enterprise networking technologies.
• Experience diagnosing and resolving complex network and data issues.
• Experience coaching and supervising engineers in a managed services context.
• Excellent problem-solving and analytical skills.
• Effective communication across technical and non-technical audiences.

Responsibilities

• Act as the technical escalation point for the data support team.
• Lead and develop Tier 2/3 engineers to deliver results.
• Prioritise workloads to meet service commitments and performance targets.

Skills

LAN/WAN

Enterprise networking

Technical escalation

Team leadership

ITIL knowledge

Job description

Guernsey Limited is seeking an experienced Data Team Lead in Jersey to coordinate Tier 2/3 Data Support, ensuring high-quality technical support and strong operational performance across networking environments. The role blends hands-on engineering with first-line leadership, guiding engineers and prioritising work to meet service levels.

You will work across data, voice, infrastructure and service teams, driving continuous improvement and helping to grow the technical capability of a