Data Team Administrator

Royal Mail; Chesterfield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave + bank holidays

Company pension scheme

Health & wellbeing benefits

Dental insurance

My Bundle+ discounts

Job summary

Royal Mail, based at Future Walk in Chesterfield, is seeking a Data Team Administrator to help maintain accurate customer account data and support finance operations. The role requires in-office presence four days a week and offers a competitive salary, 26 days’ annual leave, bank holidays, and a company pension.

You will set up and maintain customer accounts in SAP, process amendments via SAP, Salesforce and email, and liaise with operations to resolve issues while delivering high-quality

Qualifications

• Strong customer service and communication skills.
• Proficient in Microsoft Excel, Word, SAP and Salesforce.
• Excellent attention to detail and ability to prioritise workloads to deadlines.
• GCSEs in English and Mathematics; AAT preferred or by experience (QBE).

Responsibilities

• Set up and maintain customer accounts and services within SAP.
• Process account amendments via SAP, Salesforce, email and other channels.
• Liaise with operational teams to resolve account issues.
• Respond to customer enquiries accurately and efficiently.
• Support other teams and business functions as required.
• Ensure all work meets SLAs and quality standards.
• Maintain high levels of accuracy and productivity.

Skills

Customer service

Excel

Salesforce

SAP

Analytical thinking

Attention to detail

Time management

Education

GCSEs English & Maths

AAT qualification preferred or by experience (QBE)

Tools

SAP

Salesforce

Microsoft Word

Job description

Job reference 341828

Data Team Administrator

Competitive salary, 26 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Full time

Please note that we have two roles available. One role is offered on a fixed-term contract, and the second role is permanent.

This role is based at Future Walk, Chesterfield, S49 1PF, and requires attendance in the office 4 days per week.

Explore finance at Royal Mail, where tradition meets innovation. We offer finance professionals the opportunity to make a real impact while helping shape the future of one of the UK's most recognised organisations.

Our Finance team plays a critical role in driving business performance, supporting growth, and delivering strategic insight across the organisation. From budgeting and forecasting to variance analysis, financial controls, and admin support, this is an environment where talented finance professionals can develop their careers, influence key decisions, and contribute to meaningful business outcomes.

We're looking for an organised and customer-focused Administrator to join our Finance Shared Services Data Team, supporting the accurate management of customer accounts and business-critical data.

About The Role

As a Data Team Administrator, you will play a key role in ensuring customer account information is maintained accurately and efficiently. Working within a collaborative team environment, you will help deliver a high-quality service by processing account requests, resolving enquiries, and supporting operational activities in line with agreed service standards.

• Set up and maintain customer accounts and services within SAP.
• Process account amendments received via SAP, Salesforce, email, OBA and other approved channels.
• Liaise with operational teams to resolve account application and maintenance issues.
• Respond to customer enquiries accurately and efficiently.
• Support other teams and business functions as required.
• Ensure all work is completed to agreed quality standards and service level agreements (SLAs).
• Maintain high levels of accuracy, productivity and customer service.

About You

We're looking for someone who is highly organised, customer-focused, and able to manage competing priorities in a fast-paced environment.

You will:

• Have strong customer service and communication skills.
• Be proficient in Microsoft Excel, Word, SAP and Salesforce.
• Demonstrate strong analytical and problem-solving abilities.
• Have excellent attention to detail and a methodical approach to work.
• Be able to prioritise workloads and work effectively to deadlines.
• Work well independently and as part of a team.
• Be adaptable, flexible, and willing to support colleagues when required.
• AAT part/Qualified preferred but qualifications by experience) QBE will be considered.
• Have GCSEs (or equivalent) in English and Mathematics, although this is desirable rather than essential.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 6th September. Please note, this advert may close early if the appropriate number of applications has been reached.