Administrator

Royal Mail Group; Chesterfield; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Family friendly support - enhanced pay

Sick pay

Dental insurance

Health assessment

Benefits account access

Wellbeing resources

Job summary

Royal Mail Group in Chesterfield is recruiting a Finance Administrator to support customer accounts, billing, and reconciliations within the Group Receivables Shared Services team. The role focuses on accurate data processing and timely service delivery.

You will work with SAP, Salesforce and other channels, maintain master data, and resolve queries while upholding financial controls. AAT qualification or equivalent and strong Excel skills are desirable.

Qualifications

• AAT part-qualified, qualified, or QBE.
• Strong Excel skills with financial/operational data.
• Excellent attention to detail and problem-solving abilities.
• Ability to prioritise workload and meet deadlines.
• Strong communication and stakeholder management.
• Proactive approach to continuous improvement.
• Ability to work independently and in a team.

Responsibilities

• Managing billing, reconciliations, and cash allocation activities.
• Setting up and maintaining customer accounts and services.
• Processing account amendments through SAP, Salesforce, email, and other channels.
• Maintaining accurate customer/master data records.
• Investigating and resolving customer, operational, and system queries.
• Supporting financial controls and compliance requirements.
• Collaborating with internal teams to deliver high-quality service.

Skills

AAT part-qualified

Excel skills

Attention to detail

Prioritise workload

Communication

Teamwork

Proactive improvement

Education

AAT qualification or equivalent

Tools

SAP

Salesforce

QlikView

Job description

Administrator

Job reference 342527

Competitive salary, 26 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Please note that we have two permanent roles available.

This role is based at Future Walk, Chesterfield, S49 1PF, and requires attendance in the office 4 days per week.

Explore finance at Royal Mail, where tradition meets innovation. We offer finance professionals the opportunity to make a real impact while helping shape the future of one of the UK's most recognised organisations.

Our Finance team plays a critical role in driving business performance, supporting growth, and delivering strategic insight across the organisation. From budgeting and forecasting to variance analysis, financial controls, and admin support, this is an environment where talented finance professionals can develop their careers, influence key decisions, and contribute to meaningful business outcomes.

An exciting opportunity has arisen for a Finance Administrator to join our Group Receivables Shared Services team, playing a key role in supporting the efficient management of customer accounts and financial processes.

About the Role

The Finance Administrator is responsible for supporting the efficient management of customer accounts, billing activities, reconciliations, and financial data, ensuring all work is delivered accurately and within agreed service levels.

Key responsibilities

• Managing billing, reconciliations, and cash allocation activities.
• Setting up and maintaining customer accounts and services.
• Processing account amendments through SAP, Salesforce, email, and other approved channels.
• Maintaining accurate customer and master data records.
• Investigating and resolving customer, operational, and system-related queries.
• Supporting financial controls and compliance requirements.
• Working collaboratively with internal teams to deliver a high-quality service.

About You

The successful candidate will be organised, analytical, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

Skills and experience

• AAT part-qualified, qualified, or qualified by experience (QBE).
• Strong Excel skills and experience working with financial or operational data.
• Excellent attention to detail and problem-solving abilities.
• Ability to prioritise workload and meet deadlines.
• Strong communication and stakeholder management skills.
• A proactive approach to continuous improvement.
• Ability to work effectively both independently and as part of a team.

Desirable

• Experience of SAP and Salesforce.
• Knowledge of QlikView or similar reporting tools.
• Experience of customs and duties processes.

This is an excellent opportunity to join a supportive finance team and contribute to the delivery of efficient, customer-focused financial services across Royal Mail.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental - As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment - As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account - You will have access to your personal benefits account on our My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 6th September. Please note, this advert may close early if the appropriate number of applications has been reached.

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