Customer Operations Manager

Royal Mail; Chipping Norton; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

10% on target bonus

25 days annual leave

Pension scheme

Health assessment

Job summary

Royal Mail is seeking an experienced Customer Operations Manager for the Chipping Norton area. You will take full accountability for the Delivery team, guiding frontline colleagues to deliver excellent doorstep service and maintain operational efficiency.

This role emphasizes leadership, people management, and working with Trade Unions to drive improvements while maintaining high standards of customer satisfaction.

Qualifications

• Strong leadership and people management skills.
• Customer-focused attitude with able to coach and motivate teams.
• Experience in operations delivery or logistics is advantageous.

Responsibilities

• Lead and manage a Delivery team to ensure smooth day-to-day operations and timely deliveries.
• Collaborate with Trade Union partners and drive performance improvements through coaching and development.

Job description

Job reference number 341658
Customer Operations Manager

Min £45,888 Mid £50,476 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Chipping Norton DO, Chipping Norton, OX7 5SS

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

SHIFT PATTERN

41 hours Monday to Saturday with rotating day off 07:00 - 15:00

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on target bonus, generous holiday allowance, flexible working options, a pension scheme and an excellent parental leave policy. You’ll also benefit from enhanced family friendly support, including enhanced maternity pay, paternity leave, adoption leave and shared parental leave. As part of our commitment to your wellbeing, you’ll receive supportive and generous company sick pay, and eligibility to a level of employer funded dental insurance and a health assessment every two years. You’ll have access to your personalised benefits account through our MyBundle+ platform, where you can choose from more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.

Your wellbeing matters to us, which is why you and your family have 24/7 access to tools, services and advice supporting your physical, mental, financial and social health—completely free. And of course, there are all the exciting career opportunities that come with leading a team and shaping key decisions. All this comes with the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

Closing Date: 9th September. Please note, this advert may close early if the appropriate number of applications has been reached.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.