Payroll Data Integrity & Support Specialist

Royal Mail; Sheffield; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Company pension

Annual bonus potential

Hybrid working

Job summary

Royal Mail in Sheffield is seeking a Payroll & Support Specialist to join the Pay Services team. The role supports data accuracy across payroll systems, handling templates, exceptions, and stakeholder queries in a hybrid setup with four days in the office and one day remote.

You will contribute to weekly and monthly payroll runs, ensure data integrity, and help implement pay changes and restructures. A strong focus on service and accuracy is essential.

Qualifications

• Experience working within payroll administration.
• Strong analytical and numerical skills, with the ability to interpret and work with data.
• Experience using systems such as PSP (including MI reporting) or similar.
• Good knowledge of Excel and data manipulation.
• Excellent communication and problem-solving skills, with the confidence to resolve queries.
• The ability to manage multiple priorities and meet deadlines.
• A collaborative approach, with a focus on delivering great customer service.
• An understanding of payroll processes and business structures (desirable).

Responsibilities

• Maintaining and managing template records to ensure organisational data is accurate and up to date.
• Processing and updating payroll data including pay, overtime, absences, bonuses and deductions.
• Supporting weekly and monthly payroll runs, including managing exceptions and rejections.
• Applying effective checks and controls to ensure payroll accuracy and reduce risk.
• Supporting business-wide changes such as pay awards and restructures.
• Working collaboratively with Workforce Planning and other stakeholders to ensure data integrity.
• Responding to queries and providing a high standard of customer service.
• Identifying opportunities to improve processes and enhance efficiency.
• Contributing to team discussions and taking an active role in your own development.

Skills

Payroll administration

Analytical skills

PSP system

Excel

Communication

Multitasking

Collaboration

Payroll processes

Tools

PSP

Excel

Job description

Job reference 338922Payroll & Support Specialist

Job reference 338922Payroll & Support Specialist

Starting salary £25,758, plus annual bonus potential £1,200 (paid quarterly) 25 days’ annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates

Contract: Full time, fixed-term 12 months

Location: Royal Mail, Pond Street, Sheffield S98 6HR - hybrid working with 4 days in the office and 1 day working remotely.

At Royal Mail, we’re proud to deliver essential services to communities across the UK. Behind this is a dedicated team ensuring our people are paid accurately and on time. We’re now looking for a Payroll & Support Specialist to join our Pay Services team in Sheffield.

About The Role

You’ll be part of a team of over 100 colleagues responsible for maintaining accurate employee and pay data across our payroll systems. Working within the Data Integrity and Template Management team, you’ll play a vital role in ensuring organisational structures, positions, and payroll data are accurate, compliant and up to date.

You’ll also support payroll activity, manage exceptions and queries, and work closely with key stakeholders including line managers and Workforce Planning, helping us deliver excellent customer service every day.

What You’ll Be Doing

• Maintaining and managing template records to ensure organisational data is accurate and up to date
• Processing and updating payroll data including pay, overtime, absences, bonuses and deductions
• Supporting weekly and monthly payroll runs, including managing exceptions and rejections
• Applying effective checks and controls to ensure payroll accuracy and reduce risk
• Supporting business-wide changes such as pay awards and restructures
• Working collaboratively with Workforce Planning and other stakeholders to ensure data integrity
• Responding to queries and providing a high standard of customer service
• Identifying opportunities to improve processes and enhance efficiency
• Contributing to team discussions and taking an active role in your own development

What We’re Looking For

We’re looking for a detail-focused and proactive individual who thrives in a fast-paced, data-driven environment.

You’ll bring:

• Experience working within payroll administration
• Strong analytical and numerical skills, with the ability to interpret and work with data
• Experience using systems such as PSP (including MI reporting) or similar
• Good knowledge of Excel and data manipulation
• Excellent communication and problem-solving skills, with the confidence to resolve queries
• The ability to manage multiple priorities and meet deadlines
• A collaborative approach, with a focus on delivering great customer service
• An understanding of payroll processes and business structures (desirable)

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 23rd August 2026. Please note, this advert may close early if the appropriate number of applications has been reached.