Administrator

Royal Mail; Chesterfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Family friendly support - enhanced m-­

Sick pay

Dental insurance

Health assessment

Benefits account access

Wellbeing support

Job summary

Royal Mail is seeking a Finance Administrator to support customer accounts and financial processes within the Group Receivables Shared Services team. You will be responsible for billing activities, reconciliations, and data integrity in a fast-paced environment.

The role requires attendance in the office four days per week at Future Walk, Chesterfield. AAT qualification or equivalent, strong Excel skills, and a proactive approach are essential for delivering accurate financial services across

Qualifications

• AAT part-qualified, qualified, or qualified by experience (QBE).
• Strong Excel skills and experience working with financial or operational data.
• Excellent attention to detail and problem‑solving abilities.
• Ability to prioritise workload and meet deadlines.
• Strong communication and stakeholder management skills.
• A proactive approach to continuous improvement.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Managing billing, reconciliations, and cash allocation activities.
• Setting up and maintaining customer accounts and services.
• Processing account amendments through SAP, Salesforce, email, and other approved channels.
• Maintaining accurate customer and master data records.
• Investigating and resolving customer, operational, and system-related queries.
• Supporting financial controls and compliance requirements.
• Working collaboratively with internal teams to deliver a high-quality service.

Skills

AAT part-qualified

Excel

Attention to detail

Prioritisation

Communication

Problem solving

Teamwork

Education

AAT part-qualified / QBE

Tools

SAP

Salesforce

QlikView

Job description

Job reference 342527

Administrator

Competitive salary, 26 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Please note that we have two permanent roles available.

This role is based at Future Walk, Chesterfield, S49 1PF, and requires attendance in the office 4 days per week.

Explore finance at Royal Mail, where tradition meets innovation. We offer finance professionals the opportunity to make a real impact while helping shape the future of one of the UK's most recognised organisations.

Finance shared services have a huge impact on the results of Royal Mail. We are responsible for ensuring customers are billed and cash is received in a timely manner, suppliers are paid appropriately, countries across the world are invoiced or paid in a timely manner, taxes and duties are billed and reconciled. To operate at scale we require lean, efficient processes using systems, automations and data tools.

An exciting opportunity has arisen for a Finance Administrator to join our Group Receivables Shared Services team, playing a key role in supporting the efficient management of customer accounts and financial processes.

About The Role

The Finance Administrator is responsible for supporting the efficient management of customer accounts, billing activities, reconciliations, and financial data, ensuring all work is delivered accurately and within agreed service levels.

Key responsibilities include:

• Managing billing, reconciliations, and cash allocation activities.
• Setting up and maintaining customer accounts and services.
• Processing account amendments through SAP, Salesforce, email, and other approved channels.
• Maintaining accurate customer and master data records.
• Investigating and resolving customer, operational, and system-related queries.
• Supporting financial controls and compliance requirements.
• Working collaboratively with internal teams to deliver a high-quality service.

About You

The successful candidate will be organised, analytical, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

Skills and experience:

• AAT part-qualified, qualified, or qualified by experience (QBE).
• Strong Excel skills and experience working with financial or operational data.
• Excellent attention to detail and problem‑solving abilities.
• Ability to prioritise workload and meet deadlines.
• Strong communication and stakeholder management skills.
• A proactive approach to continuous improvement.
• Ability to work effectively both independently and as part of a team.

Desirable

• Experience of SAP and Salesforce.
• Knowledge of QlikView or similar reporting tools.
• Experience of customs and duties processes.

This is an excellent opportunity to join a supportive finance team and contribute to the delivery of efficient, customer‑focused financial services across Royal Mail.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 6th September. Please note, this advert may close early if the appropriate number of applications has been reached.