Data & Reporting Lead for Service Desk Analytics

Harmony Fire Ltd.; Yeovil; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Personal Development Plan

Unlimited holiday

Bonuses up to 50% of annual salary

Enhanced maternity/paternity leave

Lunch and refreshments daily

Team social budget

Cycle to work scheme

Auto-enrolment pension

Company events

Job summary

Harmony Fire Ltd. is seeking a Data & Reporting Administrator in Yeovil to own end-to-end data management and reporting for the service desk, covering reactive, planned, and small works across fire safety, height safety and lightning protection.

You will ensure data accuracy from capture to reporting and produce client-facing monthly packs for reviews. The role requires analytical thinking, high accuracy, and a passion for turning data into clear insights for stakeholders, with responsibility

Qualifications

• Experience in a data, reporting, or MI role, ideally in a field service environment.
• Strong Excel skills—formulas, pivot tables and data visualisation.
• High level of accuracy and attention to detail when working with data.
• Ability to interpret data and translate it into clear, actionable insight for non-technical audiences.
• Strong organisational skills with the ability to manage multiple reporting deadlines.

Responsibilities

• Own end-to-end management of service desk data within the service management system, from capture through to reporting.
• Create weekly and monthly client KPI reports and communicate results to contract owners.
• Reconcile service desk data so figures can be traced to source records.
• Run data-quality checks and resolve issues with helpdesk staff to improve data capture.
• Produce customer-facing reporting and monthly packs for client reviews and compliance.
• Support contractual compliance reporting and audit-ready evidence.
• Provide internal management information for the Service Desk Supervisor.
• Monitor SLAs and KPIs, flag exceptions and analyse trends in performance.

Tools

SimPRO

Job description

Harmony Fire Ltd. is seeking a Data & Reporting Administrator in Yeovil to own end-to-end data management and reporting for the service desk, covering reactive, planned, and small works across fire safety, height safety and lightning protection.

You will ensure data accuracy from capture to reporting and produce client-facing monthly packs for reviews. The role requires analytical thinking, high accuracy, and a passion for turning data into clear insights for stakeholders, with responsibility