Data & Performance Analyst — Drive Trusted Insights

Black Country Housing Group; West Midlands; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

Pension scheme

Employee wellbeing support

Learning and development opportunities

Supportive and inclusive environment

Job summary

Black Country Housing Group (BCHG) is seeking a Data & Performance Officer to help ensure our operational and performance data is accurate, reliable and fit for purpose. You will work with the Data Governance Manager to support quality assurance activities, run validation checks and contribute to regulatory reporting datasets.

You will maintain quality logs, support scorecards and assist with continuous improvement to data management across BCHG.

Responsibilities

• Maintaining data quality logs, error registers and remediation trackers.
• Supporting the production of data quality scorecards and assurance reporting.
• Conducting validation checks, audits and data quality reviews across key systems, processes and datasets.
• Identifying anomalies, trends and recurring data issues and supporting their resolution.
• Preparing and validating datasets used for performance reporting, benchmarking and regulatory returns.
• Maintaining documentation, validation records and standard operating procedures.
• Working with service teams to improve data quality and strengthen operational processes.
• Supporting continuous improvement initiatives that enhance data accuracy, consistency and efficiency.

Job description

Black Country Housing Group (BCHG) is seeking a Data & Performance Officer to help ensure our operational and performance data is accurate, reliable and fit for purpose. You will work with the Data Governance Manager to support quality assurance activities, run validation checks and contribute to regulatory reporting datasets.

You will maintain quality logs, support scorecards and assist with continuous improvement to data management across BCHG.