Business Intelligence And Performance Officer

Carrington West; North Warwickshire; On-site; GBP 36,000 - 56,000; Full time

Job summary

Carrington West is assisting a Warwickshire Local Authority to recruit a Business Intelligence and Performance Officer within the Communities & Homes team. You will turn data into insights to drive service improvement for residents using Power BI, Excel and automated reporting.

You will develop dashboards, perform performance analysis, support regulatory reporting (TSMs and housing compliance), ensure data quality and work with teams to maximise value from Civica CX, Tech Forge and other systems.

Qualifications

• Experience in business intelligence, performance management or data analysis.
• Strong skills in Power BI, Excel, reporting and data visualisation.
• Ability to translate complex information into clear insights for stakeholders.

Responsibilities

• Develop and maintain dashboards and performance reports to support managers, senior leaders and elected members.
• Provide high-quality BI, performance analysis and reporting across housing, assets, repairs, compliance and tenant services.
• Support regulatory reporting and data quality initiatives, and collaborate across teams to maximise data value.

Skills

Power BI

Excel

Data visualisation

Reporting

Tools

Civica CX

Tech Forge

Totalmobile

Job description

Are you passionate about using data to improve services and support better decision-making? We are looking for a talented and analytical Business Intelligence and Performance Officer to join the Communities & Homes team within a Warwickshire Local Authority, turning data into meaningful insights that drive improvement for residents.

Working across housing, assets, repairs, compliance and tenant services, you will provide high-quality business intelligence, performance analysis and reporting support to managers, senior leaders and elected members. You will develop and maintain dashboards, performance reports and automated data solutions, helping services understand performance, identify opportunities and make evidence-based decisions.

You will play a key role in ensuring accurate regulatory and statutory reporting, including supporting Tenant Satisfaction Measures (TSMs), housing compliance reporting and assurance activities. You will also help maintain strong data quality standards, investigate data issues and work with teams to improve the accuracy and value of our information.

As a specialist in performance reporting and housing systems data, you will support the continued development of reporting solutions across systems including Civica CX, Tech Forge, Totalmobile and other corporate applications. You will work with colleagues across the organisation to improve processes, support transformation projects and maximise the value of our technology and data.

We are looking for someone with experience in business intelligence, performance management or data analysis, with strong skills in Power BI, Excel, reporting and data visualisation. You will have excellent analytical and communication skills, with the ability to translate complex information into clear insights for a range of audiences.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.