Data & Performance Officer

Black Country Housing Group; West Midlands; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous annual leave

Pension scheme

Employee wellbeing support

Learning and development opportunities

Supportive and inclusive environment

Job summary

Black Country Housing Group (BCHG) is seeking a Data & Performance Officer to help ensure our operational and performance data is accurate, reliable and fit for purpose. You will work with the Data Governance Manager to support quality assurance activities, run validation checks and contribute to regulatory reporting datasets.

You will maintain quality logs, support scorecards and assist with continuous improvement to data management across BCHG.

Responsibilities

• Maintaining data quality logs, error registers and remediation trackers.
• Supporting the production of data quality scorecards and assurance reporting.
• Conducting validation checks, audits and data quality reviews across key systems, processes and datasets.
• Identifying anomalies, trends and recurring data issues and supporting their resolution.
• Preparing and validating datasets used for performance reporting, benchmarking and regulatory returns.
• Maintaining documentation, validation records and standard operating procedures.
• Working with service teams to improve data quality and strengthen operational processes.
• Supporting continuous improvement initiatives that enhance data accuracy, consistency and efficiency.

Job description

Data & Performance Officer

Salary: £33,306.60per annum
Location: Rowley Regis / Hybrid Working
Contract: Permanent, Full Time

About BCHG

At Black Country Housing Group (BCHG), our purpose is to change lives and strengthen communities. We provide homes, support and opportunities that help people live independently and thrive.

As part of our commitment to delivering excellent services and informed decision-making, we are investing in our Data & Insights function to ensure that data is accurate, trusted and used effectively across the organisation.

We are looking for a highly organised and detail-oriented Data & Performance Officer to join our growing team and play a key role in improving data quality, supporting performance reporting and strengthening organisational assurance.

About the Role

This is an exciting opportunity to help ensure BCHG's operational and performance data is accurate, reliable and fit for purpose.

Working closely with the Data Governance Manager and colleagues across the organisation, you will support data quality assurance activities, carry out validation checks, maintain quality logs and assist with the preparation of regulatory and performance reporting datasets. You will help identify data issues, support corrective actions and contribute to the continuous improvement of data management practices across BCHG.

You will play an important role in ensuring BCHG has trusted data that underpins effective decision-making, regulatory compliance and service improvement.

What You'll Be Doing

• Maintaining data quality logs, error registers and remediation trackers.
• Supporting the production of data quality scorecards and assurance reporting.
• Conducting validation checks, audits and data quality reviews across key systems, processes and datasets.
• Identifying anomalies, trends and recurring data issues and supporting their resolution.
• Preparing and validating datasets used for performance reporting, benchmarking and regulatory returns.
• Maintaining documentation, validation records and standard operating procedures.
• Working with service teams to improve data quality and strengthen operational processes.
• Supporting continuous improvement initiatives that enhance data accuracy, consistency and efficiency.

Why Join BCHG?

At BCHG, you'll be part of an organisation that genuinely makes a difference. We invest in our people and provide opportunities to learn, develop and grow your career.

Our benefits include:

• Flexible and hybrid working opportunities
• Generous annual leave entitlement
• Pension scheme
• Employee wellbeing support
• Learning and development opportunities
• A supportive and inclusive working environment

If you're passionate about data quality, enjoy solving problems and want to play a key role in helping BCHG make better decisions through trusted information, we'd love to hear from you.

Interviews shall take place at Head Office on the 14th & 15th October 2026.

Any questions please contact our people team at (url removed)