Data, Insight and Management Information Officer

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

31 days annual leave

Wellbeing support

Training and development opportunities

Job summary

Citizens Advice 1066 is seeking a Data, Insight and Management Information Officer to oversee performance reporting and service intelligence for the Crisis Payments Service. You will produce reports, analyze data trends, and help ensure vital support reaches those in need.

You will develop dashboards and ensure data quality, while communicating insights to managers and commissioners. This role requires strong Excel skills and a good grasp of information governance, with part-time consideration

Qualifications

• Experience producing management information and performance reports.
• Strong Excel and data-analysis skills.
• Ability to interpret complex information and communicate findings clearly.
• Understanding of GDPR and information governance requirements.

Responsibilities

• Producing management information and performance reports
• Maintaining and validating service data
• Developing dashboards and reporting tools
• Analysing trends, outcomes and service demand
• Supporting quality assurance and fraud prevention activity
• Presenting insights to managers, partners and commissioners
• Supporting operational delivery during periods of high demand

Skills

Excel

Data analysis

Reporting

GDPR & governance

Attention to detail

Tools

Power BI

Job description

Data, Insight and Management Information Officer

Salary: £34,000 per annum

Hours: 37 hours per week (part-time considered)

Contract: Permanent Location: Bexhill and St Leonards offices

Closing: Friday 16th October, or earlier if suitable candidate is found

Turn data into insight that changes lives

Citizens Advice 1066 is looking for a Data, Insight and Management Information Officer to lead on performance reporting, data quality and service intelligence within our Crisis Payments Service.

This is an exciting opportunity for someone who enjoys working with data and using insight to improve services. You’ll produce reports, analyse trends, develop dashboards and help ensure that vital support reaches the people who need it most.

What you’ll be doing

• Producing management information and performance reports
• Maintaining and validating service data
• Developing dashboards and reporting tools
• Analysing trends, outcomes and service demand
• Supporting quality assurance and fraud prevention activity
• Presenting insights to managers, partners and commissioners
• Supporting operational delivery during periods of high demand

We’re looking for someone who:

• Has experience producing management information and performance reports
• Has strong Excel and data analysis skills
• Can interpret complex information and communicate findings clearly
• Understand GDPR and information governance requirements
• Has excellent attention to detail
• Can identify trends, risks and opportunities from data

Experience with Power BI, public sector reporting or advice sector services would be advantageous.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employee wellbeing support
• Training and development opportunities