Payment Officer Citizens Advice

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

31 days annual leave

Employee wellbeing

Training & development

Inclusive workplace

Job summary

Citizens Advice 1066 is seeking a Payment Officer to join our Crisis Payments Service, helping ensure emergency financial support reaches local residents quickly, accurately and securely. Based in Bexhill and St Leonards, the role offers permanent hours and the chance to make a real difference in the community.

You’ll process approved crisis payment awards, maintain payment records and audit trails, support financial reconciliation, monitor transactions and produce reports.

Qualifications

• Has experience in administration, finance, payments or accounts support.
• Has strong numerical and IT skills, including Excel.
• Can work accurately and meet deadlines.
• Has excellent attention to detail.
• Enjoys working as part of a team.

Responsibilities

• Processing approved crisis payment awards
• Maintaining accurate payment records and audit trails
• Supporting financial reconciliation activities
• Monitoring payment transactions and resolving discrepancies
• Following financial controls and fraud prevention procedures
• Producing payment and performance reports
• Working closely with colleagues to support efficient service delivery

Skills

Administration

Finance

Payments

Accounts support

Excel

Tools

Excel

Job description

Hours: 37 hours per week (part-time considered)

Contract: Permanent Location: Bexhill and St Leonards offices

Closing: Friday 16th October, or earlier if suitable candidate is found

Help deliver vital support to people facing financial hardship

Citizens Advice 1066 is looking for a Payment Officer to join our Crisis Payments Service, helping ensure emergency financial support reaches local residents quickly, accurately and securely. [

This is an excellent opportunity for someone with administration, finance or payments experience who enjoys working with detail, maintaining accurate records and contributing to a service that makes a real difference in the community.

What you’ll be doing

• Processing approved crisis payment awards
• Maintaining accurate payment records and audit trails
• Supporting financial reconciliation activities
• Monitoring payment transactions and resolving discrepancies
• Following financial controls and fraud prevention procedures
• Producing payment and performance reports
• Working closely with colleagues to support efficient service delivery

We’re looking for someone who:

• Has experience in administration, finance, payments or accounts support
• Has strong numerical and IT skills, including Excel
• Can work accurately and meet deadlines
• Has excellent attention to detail
• Enjoys working as part of a team
• Is committed to delivering high-quality customer service

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employee wellbeing support
• Training and development opportunities
• A supportive and inclusive workplace

At Citizens Advice 1066, you’ll be part of a team helping ensure public funds are used responsibly while supporting people through difficult times.