Business Intelligence Officer

Colchester City Council; Colchester; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Local government pension

Training & progression

Annual leave

Flexible working

Laptop & smartphone

Gym discount

Volunteer day

Free flu jab

Agile working

Job summary

Colchester Borough Homes is seeking a Business Intelligence Officer to join the Service Improvement Team. You will use data to build analytics and insight that help understand performance, support decision-making, identify improvements, and deliver better outcomes for customers.

You will produce accurate information, analyse complex data from multiple sources, and create dashboards and visualisations while championing data quality and automating reporting processes.

Qualifications

• Experience analysing and presenting data.
• Advanced Excel skills and Power BI or another visualization tool.
• Be proactive, use your own initiative and demonstrate professional curiosity to understand processes, data, and the insight they reveal.
• Organise and prioritise work to agreed standards, while delivering accurate and timely information.
• Excellent customer care and communication skills, with the ability to tailor information for different audiences.
• Be able to challenge constructively, solve problems and identify opportunities to improve and automate processes.

Responsibilities

• Use data to build analytics and insight that help the organisation understand performance.
• Produce accurate and timely performance information from multiple sources.
• Create clear, user-friendly dashboards and visualisations.
• Champion data quality and help automate reporting processes.
• Independently lead technical and insight projects from scoping to delivery.

Skills

Data analysis

Excel

Power BI

Stakeholder communication

Tools

Power BI

Microsoft Excel

Job description

Business Intelligence Officer

Permanent, working 37 hours per week, Monday to Friday.

Colchester Borough Homes has an opportunity for a Business Intelligence Officer to join the Service Improvement Team.

As Business Intelligence Officer, you will use data to build analytics and insight that help the organisation understand performance, support strategic and operational decision-making, identify opportunities for improvement, and deliver better outcomes for customers. You will produce accurate and timely performance information, analyse complex data from multiple sources, and create clear, user-friendly dashboards and visualisations. You will also champion data quality, help automate reporting processes and independently lead technical and insight projects from initial scoping through to delivery.

You must:

• have experience of working with analysing and presenting data.
• have advanced Microsoft Excel skills and experience of Power BI or another data visualisation tool.
• be proactive, use your own initiative and demonstrate professional curiosity to understand processes, data, and the insight they reveal.
• be able to organise and prioritise work to agreed standards, while delivering accurate and timely information
• have excellent customer care and communication skills, with the ability to tailor information for different audiences.
• be able to challenge constructively, solve problems and identify opportunities to improve and automate processes.

In return, we offer a competitive salary and excellent benefits, including the opportunity to develop your technical, analytical, and business intelligence skills.

We offer a range of benefits which include:

• Local Government Pension Scheme with a 19.5 % employer contribution
• Excellent training, development, and progression opportunities
• Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years* service), plus bank and public holidays and two extra company holidays during the Christmas period.
• The opportunity to buy up to another 5 days holiday, subject to conditions.
• Access to the Employee Assistance Programme
• Provision of a smartphone and laptop
• Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway.
• 1 Volunteering Day per year
• Free Flu Jab
• Exceptional flexible working arrangement
• Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of our role and service area.
• Other employee benefits include payment of a professional subscription, Free yearly eye tests plus a contribution towards glasses for VDU use.

Company: Colchester City Council Salary: £30,691 to £37,657 a year Hours: Full-time Location: Colchester, CO4 3GW Working pattern: Hybrid - 1 day remote Job type: Permanent Posting date: 5 Nov 2026 Closing date: 18 Nov 2026

Equality & Diversity Commitment

Colchester Borough Homes are an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

If you wish to discuss the role further, please contact:

Luke Tappenden on 07773 060 397 or alternatively Nikki Williams on 07773048742

Interview date and arrangements to be confirmed.

As part of the interview process, you will be provided with a set of dummy data to analyse and will be required to present your findings during the interview.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.