Data-Driven Resource Planner (WFM & Analytics)

Autoglass®; Cardington; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Private medical cover

Employer pension contribution up to 10

Job summary

Autoglass® is seeking a highly analytical Resource Planning Analyst to optimise technician capacity and workforce utilisation. You’ll collaborate with Planning, Operations, Forecasting and People teams to deliver data-driven insights that improve customer experience.

Based in Bedford with hybrid working (2 days on-site), you’ll manage rosters, monitor hours and develop plans that align with forecasted demand, while ensuring compliance with regulations and company policies.

Qualifications

• Experience working within Workforce Management (WFM) systems, ideally UKG/Kronos.
• Good understanding of workforce planning, resource planning and forecasting principles.
• Advanced Microsoft Excel skills with the ability to analyse, manipulate and present data effectively.
• Experience using Power Query for data transformation, automation and reporting.
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
• Excellent attention to detail and a commitment to data accuracy.
• Strong planning, organisational and prioritisation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communication skills and the ability to build effective relationships with stakeholders at all levels.

Responsibilities

• Analyse workforce, productivity and operational performance data to identify trends, risks and opportunities.
• Develop and maintain resource plans that optimise technician utilisation while ensuring customer demand is met.
• Monitor planned versus actual hours, productivity and utilisation, providing insight and recommendations to improve performance.
• Support short and long-term capacity planning aligned to forecasted demand.
• Produce regular reporting and performance dashboards covering labour utilisation, productivity, technician output and operational efficiency.
• Investigate drivers of underperformance and identify opportunities to improve capacity and resource deployment.
• Support scenario planning and "what if" modelling to assess the impact of forecast changes and business initiatives.
• Manage technician rosters, working patterns and skill profiles to maximise operational effectiveness.
• Ensure workforce plans comply with Working Time Regulations, company policies and contractual obligations.
• Work collaboratively with Operational Managers and key stakeholders to provide planning expertise and resource recommendations.
• Support continuous improvement initiatives that enhance planning capability, reporting accuracy and operational efficiency.
• Monitor overtime usage and recommend cost-effective workforce solutions.

Tools

UKG Kronos

Power BI

Power Query

Salesforce

Excel

Job description

Autoglass® is seeking a highly analytical Resource Planning Analyst to optimise technician capacity and workforce utilisation. You’ll collaborate with Planning, Operations, Forecasting and People teams to deliver data-driven insights that improve customer experience.

Based in Bedford with hybrid working (2 days on-site), you’ll manage rosters, monitor hours and develop plans that align with forecasted demand, while ensuring compliance with regulations and company policies.