Hybrid Resource Planning Analyst - Data-Driven Capacity

Autoglass; Bedford; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual bonus up to 20%

25 days annual leave + bank holidays

Private medical cover

Employer pension contribution up to 10

Job summary

Autoglass is seeking a Resource Planning Analyst to ensure the right resources are in place to deliver an exceptional customer experience. You will work with Planning, Operations, Forecasting and People teams to optimise technician capacity and drive data-driven decisions.

The role focuses on analysing data, maintaining workforce plans, and producing dashboards to improve productivity while ensuring regulatory compliance.

Qualifications

• Experience with Workforce Management (WFM) systems, preferably UKG/Kronos.
• Strong understanding of workforce planning, forecasting principles.
• Advanced Excel for data analysis and presentation.
• Experience using Power Query for data transformation and reporting.
• Strong analytical and problem-solving abilities with high accuracy.
• Excellent planning and prioritisation in busy environments.
• Ability to manage multiple priorities and deadlines.
• Confident in communicating with stakeholders at all levels.

Responsibilities

• Analyse workforce, productivity and performance data to spot trends and risks.
• Develop resource plans to maximise technician utilisation and meet demand.
• Track planned vs actual hours, productivity, and utilisation with insights.
• Support short and long-term capacity planning aligned to forecast.
• Create regular reports and dashboards on labour, productivity and efficiency.
• Investigate drivers of underperformance and propose improvements.
• Assist scenario planning and what-if modelling for forecast changes.
• Manage technician rosters, patterns and skill profiles.
• Ensure plans comply with Working Time Regulations and policies.
• Collaborate with managers and stakeholders to share planning insights.
• Support continuous improvement of planning, reporting accuracy, and efficiency.
• Monitor overtime and suggest cost-effective staffing solutions.

Skills

Workforce planning

Forecasting principles

Advanced Excel

Power Query

Power BI

Analytical thinking

Attention to detail

Stakeholder management

Multitasking

Communication skills

Tools

UKG/Kronos

Power Query

Power BI

Salesforce

Job description

Autoglass is seeking a Resource Planning Analyst to ensure the right resources are in place to deliver an exceptional customer experience. You will work with Planning, Operations, Forecasting and People teams to optimise technician capacity and drive data-driven decisions.

The role focuses on analysing data, maintaining workforce plans, and producing dashboards to improve productivity while ensuring regulatory compliance.